Carl’s Van Rentals Revamps Customer Service; Welcomes New Staff Members in Tampa and Orlando

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Executives at Carl’s Van Rentals announced the promotion of Zac Griffin to the role of manager for their Tampa office. The management team for the Florida van rental agency recently refined its customer service focus to enhance the guest experience throughout all rental locations.

Carl's Van Rentals

Carl's Van Rentals

Our management change in Tampa and personnel changes in Orlando and Ft. Lauderdale match up perfectly with our new customer service goals.

The owners of Carl’s Van Rentals recently issued new customer service goals for its employees, in order to improve the rental process for every rental guest. The new focus brings a change in management and a new staff member to the Tampa office. Two new counter agents have been added to the Orlando location as well and an additional lot attendant in Ft. Lauderdale. The revamped customer service policy has been implemented throughout all of Carl’s Van Rentals’ locations across Florida.

The first of the customer service goals states that the company will go above and beyond what is expected of a rental experience. The team at Carl’s Van Rentals strives to surprise each guest with the ease and simplicity of the rental process. The second goal is to always earn a recommendation, as word-of-mouth has proven to be a powerful marketing tool.

These goals are paired with staff restructuring at the Tampa location, which welcomes Zac Griffin as the new office manager. Taking on a management role has been a natural progression for Griffin, as he’s been part of the company for over five years. He’d previously started and operated another location for about two years and had most recently been going through manager training at Carl’s Van Rentals’ Orlando office. The Tampa office also recently brought in a new counter agent, Matthew Henley, in March 2014.

“Our management change in Tampa and personnel changes in Orlando and Ft. Lauderdale match up perfectly with our new customer service goals. The additional staff will also allow us to better serve our customers’ needs,” stated Eric Libby, the company’s operations manager. “With this focus, we are prioritizing the customer’s experience to ensure expectations are met and exceeded. Zac is a great leader and mentor for providing exceptional service to all guests of Carl’s Van Rentals.”

The executives of Carl’s Van Rentals look forward to improving guest satisfaction for each rental experience and always striving to exceed expectations. Interested renters seeking exemplary customer service can visit to reserve their vehicle.

About Carl’s Van Rentals

Carl’s Van Rentals is located primarily in Florida with branches in major cities in the state, including Orlando, Fort Lauderdale, Tampa, and Jacksonville. The company offers an array of rental options, including vans, trucks, cars, and SUVs. Customers interested in the company’s services can visit, or contact its main office at 800-565-5211 to receive more information.

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Eric Libby
Carl's Van Rentals
since: 06/2012
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