TORONTO (PRWEB) October 31, 2019
SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2019 Casino Management Systems Data Quadrant Awards, naming two gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:
- Konami SYNKROS CMS
- Aristocrat Oasis 360
What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
In addition to Net Emotional Footprint scoring (based on standard net-promoter scores), Konami SYNKROS CMS received the highest rankings overall, and took the number-one spot in bonusing, availability and quality of training, as well as gaming reporting and analytics. Aristocrat Oasis 360 demonstrated consistently strong results across many categories, earning first place in many areas, including business value created, breadth and quality of features, vendor support, and display management.
About SoftwareReviews Data Quadrant Awards and Software Reports
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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