Catalyst Connect Now Employs Basic Six Sigma Methodologies as Part of Their System Architecture and Project Scoping Practices for Zoho
Catalyst Connect has begun employing SIx Sigma methodologies to their Zoho Implementations after piloting internal process improvement practices within Zoho CRM. The employment of these methodologies place an emphasis on the long term nature of Catalyst Connect's relationship with their clients and the commitment help create and maintain systems that continues to meet a client's needs as they grow and expand.
TUCSON, Ariz., March 13, 2019 /PRNewswire-PRWeb/ -- Some of the improvements made encompass the DMAIC (Define, Measure, Analyse, Improve, Control) model when approaching new project scoping. The DMAIC module is a framework for problem solving within Six Sigma which emphasizes the need to clearly define a problem and steps to correct and measure it in order to get to a point where the problem has been solved permanently and the process works consistently.
In terms of Catalyst Connects improvements, they now require very detailed SOWs (Scopes of Work) for all new projects and new development requests from existing clients that new break up the project into key phases set by department or process. Each piece of a SOW now details a defined goal (improvement, feature request, or ongoing issue) and examples of current performance vs desired performance. The Catalyst Connect team then analyses the request and makes some recommendations which they send back to the client for approval. If approved, the Catalyst Connect team will then complete the project per the approved SOW and then report back to the client once the project has been completed.
Given that Catalyst Connect's model emphasizes a long term partnership with its clients, the process doesn't end when the approved work has been completed nor it should. Six Sigma emphasizes the need for continual improvement and that is exactly what Catalyst Connect practices. Not just in their own systems but in their clients' systems as well. Implementing the DMAIC model as part of their practices is but the beginning of the improvement cycles we find in Six Sigma. As the diagram below outlines, the next step during the Control portion after every project is measuring the performance of the system after the improvements have made, analyzing these, and identifying new opportunities for further improvement. When looking for these opportunities for improvement in your systems keep in mind a few things:
Time Saving - Will the improvement help make a process faster?
Easy of Use - Will the improvement make a process easier?
Efficiency Improvement - Will the improvement help prevent or correct errors?
Better KPIs - Will the improvement help in measuring performance?
The guidelines described above are similar to the ones that Catalyst Connect follows for their own internal system improvements as well as any ongoing support requests from their existing clients. If you have any questions on this or other Zoho best practices or would like to learn more about Catalyst Connect, please visit their site https://catalystconnect.com.
About Catalyst Connect:
Catalyst Connect is a Premium Zoho Implementation Partner and web development firm based in Tucson AZ. Their team specializes in strategic software consulting, business development and workflow design. By implementing effective, easy-to-use systems their clients are able to grow and scale their businesses efficiently.
SOURCE Catalyst Connect
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