Yokosuka, Japan, June 7, 2021 /PRNewswire-PRWeb/ -- Cisco recently announced the end of support of its contact center solution, Remote Expert Mobile (REM). https://cbaliveassist.com/ja/cisco-rem-eol-announcement-and-cbas-live-assist-response-solution/.
CEO, Hiroshi Shibayama, of Communication Business Avenue's (CBA), an automation solution provider based in Yokosuka, Japan, is pleased to introduce the powerful alternative solution compatible with Cisco REM, CBA Live Assist, for the REM community looking for an alternative solution.
Current Status of REM Support
On January 11, 2019, Cisco announced the end of sale and support of Remote Expert Mobile (REM).
The details are as follows:
・Date of announcement: January 11, 2019
・Date of the end of support of Cisco REM: February 28, 2022
・Date of releasing the final updates for software maintenance release and bug fixes: February 11, 2020
For more details: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/remote-expert-mobile/eos-eol-notice-c51-741854.html
Given that the end of Support for REM is fast approaching, the best and easiest solution is to upgrade your REM solution to CBA Live Assist.
CBA Live Assist
CBA Live Assist is built from the source code developed initially by CaféX and is now owned and maintained solely by CBA. Cisco's REM is a re-branded version of the Live Assist product that had been sold by CISCO under a different product name and logo.
CBA currently develops and maintains Live Assist products.
Therefore, through CBA Live Assist, system integrators and companies that are already familiar with Cisco REM can continue to enjoy the functions and support that come with REM, such as co-browsing and document push.
URLs for your reference
CBA Live Assist overview
https://cbaliveassist.com/
Press release of CBA Live Assist updates and release of the improved version
https://support.cbaliveassist.com/hc/en-us/categories/360000133818-Customer-Bulletin
For questions on compatibility and upgrading to CBA Live Assist into your Cisco REM environment and/or requesting a price quote, please contact us at the email below or via the contact form on our website.
Company Profile
Corporate name: Communication Business Avenue Inc.
CEO: Hiroshi Shibayama
Headquarters location: 5F YRP Center 1st bldg., 3-4 Hikarinooka, Yokosuka, Kanagawa Japan 239-0847
Establishment: May 2006
Business details: System integration based on development, building, and operation of call centers
Capital: JPY 40.16 million
URL: https://cba-japan.com/company-english/
Inquiries for this press release
Company name: Communication Business Avenue Inc.
Rep. in charge: Inside Sales
TEL: +81 46 821 3362
Email：[email protected]
Media Contact
Midori Kaneko, Communication Business Avenue, +1 (514) 583-7623, [email protected]
SOURCE Communication Business Avenue
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