CCi Reveals New Corporate Brand—Encore Exchange and Launches Expanded Platform to Improve Patient Financial Experience

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The Encore Exchange Flexible Business Office (XBO) platform offers patients more affordable ways to pay for healthcare.

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CCi, the healthcare industry expert in patient financial engagement and self-pay management, today announced the formal launch of its new brand, Encore Exchange. Along with the new brand, the company is also introducing an expanded platform. The Flexible Business Office (XBO) reflects the company’s commitment to delivering a patient-friendly financial experience featuring convenience, simplicity, and affordability.

“The Encore Exchange brand represents a financial ‘encore’ of the positive clinical care delivered by our clients”, said Beth Barksdale, chief executive officer of Encore Exchange. “Since our inception, we have been proud to offer solutions that focus on positively engaging patients who are struggling to pay their healthcare bills to prevent negative downstream impact for providers. Today’s announcement of our new brand expresses a commitment to prioritize patient care throughout the entire revenue cycle and bend the cost curve for hospitals nationwide.”

With a consultative approach to improving self-pay outcomes, Encore Exchange offers an affordable balance between insourcing and outsourcing, complements existing infrastructure, and enhances existing hospital processes and technology. The new platform incorporates a patient-centered, innovative payment approach and includes enhanced communications including proactive pay plan offers, digital outreach, and analytic tools to serve patients and providers.

The XBO platform replaces traditional, point solutions common in revenue cycle with access to comprehensive patient payment services from one trusted partner. John McGarty, chief product strategy officer, explains, “Our flexible solution offers providers a very unique, tech-enabled financial treatment, with the flexibility to maintain as much or as little of the patient conversation as desired. This approach lowers providers’ costs and delivers financial experiences that patients will applaud. We are looking forward to a bright future as Encore Exchange.”

The rebrand of CCi is not an indication of a change in ownership. The company remains 100 percent employee owned.

About Encore Exchange
Encore Exchange™, formerly CCi, is the healthcare industry expert in patient communications and self-pay management. With four decades of success with patient balance and revenue cycle integrations, Encore Exchange leverages its proven ability to drive down bad debt while improving patient relationships. Encore Exchange offers hospitals an infinite flexibility that integrates the best of patient focused services and payment technology with existing hospital resources. Hospitals provide the best possible clinical experience for their patients. Encore Exchange follows that experience with a patient-friendly financial treatment unmatched in the healthcare industry for its convenience, simplicity, and affordability. For more information visit

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Amanda Cecconi
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