Centric Software® Receives Frost & Sullivan Customer Value Leadership Award

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Global research & consulting firm recognizes Centric’s market leading, customer-centered approach and commitment to innovation.

Centric Fashion PLM, Centric Retail PLM, Centric Software PLM

Centric Software® Receives Frost & Sullivan Customer Value Leadership Award

At the heart of Centric’s success is its agility, allowing customers to embrace a digital workflow and a remote work model while paying close attention to the unique needs of every client.

Based on its analysis of product lifecycle management (PLM) solutions for the fashion, retail and consumer goods industries, Frost & Sullivan presents Centric Software with the 2021 Best Practices Customer Value Leadership Award. Centric Software provides the most innovative enterprise solutions to plan, design, develop, source and sell products such as apparel, footwear, sporting goods, furniture, home décor, cosmetics, food & beverage and luxury to achieve strategic and operational digital transformation goals.

With over 1,200 analysts, growth consultants and visionaries in 45 global offices on six continents, Frost & Sullivan’s experts continuously identify and evaluate multiple industries, technologies and regions. The Frost & Sullivan Best Practices Award recognizes people and organizations that have accomplished an innovative or disruptive breakthrough and stand at the forefront of their industries. The Customer Value Leadership Award is presented to the company that offers products or services that customers find superior for their overall price, performance and quality.

Maksym Beznosiuk, Best Practices Research Analyst at Frost & Sullivan, says, “As the world continues to generate uncertainty, Centric’s record of customer service excellence, industry expertise and flexibility gives customers confidence that products will go from design to launch with greater speed, efficiency and profitability. Centric’s commitment to innovation and customer satisfaction has propelled its global growth.”

In the past two years, Centric has increased its customer base by over 50%. Centric was well-positioned to help companies shifting to remote working during the COVID-19 pandemic, rapidly launching Quick Start PLM packages and 100% remote deployments. Over 70 companies have purchased Centric PLM™ since the pandemic began, ranging from smaller emerging brands such as Australia’s P.E Nation, to the French mega-retailer Monoprix, to large fashion brands such as Brazil’s C&A and Germany’s s.Oliver. Even with large numbers of users, Centric PLM implementations can be completed quickly. For example, s.Oliver recently remotely deployed 750 users in 4 months.

“At the heart of Centric’s success is its agility, allowing customers to embrace a digital workflow and a remote work model while paying close attention to the unique needs of every client,” Beznosiuk explains.

Frost & Sullivan’s report pays particular attention to Centric’s flexibility, innovation and customer service, noting that Centric PLM brings benefits to brands, retailers and manufacturers of all sizes across a wide variety of industries, from food to fashion. Centric proudly boasts a customer satisfaction rate of over 95%. Additionally, 35% of Centric’s customers have switched from another PLM solution. Frost & Sullivan identifies specific highlights of Centric’s solutions, including Centric PLM’s unparalleled efficiency in product development and sourcing, sophisticated merchandise planning capabilities, groundbreaking 3D integration, innovative product quality inspection features and transformation of internal buying processes with virtual showrooms.

“We would like to thank Frost & Sullivan for awarding Centric Software the Customer Value Leadership Award,” says Chris Groves, President and CEO of Centric Software. “This award is a recognition of our entire team’s vision and dedication to innovation. We are proud to be a market-led company that works in tandem with our customers to solve their most pressing challenges, and we believe this award reflects the experience of our customers.”

Read the full report from Frost & Sullivan

Frost & Sullivan (http://www.frost.com)

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on six continents. To join our Growth Partnership, please visit https://www.frost.com.

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Celia Newhouse
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