Chargebacks911 Announces the Appointment of 30-Year Payments & Fraud Expert Keith Clay "KC" Fox to New Chief Product Officer

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A leading expert on FinTech strategies, Fox will be joining the worldwide leaders in chargeback management & dispute resolution.

Chargebacks911, the award-winning FinTech company that has successfully protected over 10 billion online transactions and has helped its clients recover $1+ billion in disputed revenue, announced today the appointment of Keith Clay “KC” Fox as its new Chief Product Officer. A 30-year veteran of the payments and fraud industries, Fox will be helping Chargebacks911’s clients reduce fraud, increase revenue, enhance payments security, streamline efficiencies, prevail in financial disputes, and optimize readiness for the cyber-trends of 2020 -- and beyond.

“I’m excited and energized to join this fast-growing, highly-innovative company,” said Fox. “Chargebacks911 has a tremendous reputation within the payments industry, and they got their reputation the old fashioned way: They earned it. As a payments professional with more than three decades of experience, I fully understand how chargebacks and financial fraud can sabotage a business’ bottom line. But perhaps more importantly, as a former Chargebacks911 client myself, I also understand the unique resources, capabilities and expertise that Chargebacks911 brings to bear. I can honestly say, I’d trust Chargebacks911 to safeguard my own hopes and dreams -- because I literally did. And now that I’m officially part of this incredible team, I look forward to helping Chargebacks911 reach ever greater heights.”

Fox was previously the Senior Vice President of Technical Services at Radial (formerly eBay Enterprises), where he was responsible for managing, running and overseeing Radial’s technology-based products and services, which included: payments, tax, fraud, order management and Omnichannel solutions. During his tenure, he worked closely with issuing banks, gateways, alternative payments providers, facilitators and more, developing innovative new strategies to solve complex problems. He has also held leadership positions at Paypal and Verisign, and played a pivotal role in assisting numerous startups and e-stores become successful, sustainable businesses.

“KC has been one of the preeminent voices in the payments industry since the 1990s, and his expertise and FinTech credibility is virtually unmatched,” said Monica Eaton-Cardone, Co-Founder and COO of Chargebacks911. “He didn’t simply watch the eCommerce economy get built from the ground up -- he played a hands-on role in helping to build it. And with three decades of leadership, knowledge and direct experience, we’re fully confident that KC will be an amazing, one-of-a-kind resource for Chargebacks911’s clients. We’re delighted to have him on our team.”

Chargebacks911 currently represents clients in 87 countries, with corporate offices in North America, Asia and Europe. For more information, please visit us online at (


About Chargebacks911:

Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.

Chargebacks911 provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel.

Chargebacks911’s unparalleled category experience and Intelligence Source Detection technology identifies the true source of chargebacks, optimizes revenue recovery opportunities, mediates disputes, safeguards reputations, monitors transactions 24/7 and helps proactively prevent future fraud.

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Scott Pinsker
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