Chargehound Helps Discord Fight Chargeback Fraud and Recover Revenue as the Company Scales

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Chargehound automatically fights chargebacks, enabling Discord to focus on building community and growing its business.

“Chargehound takes a tech-forward and highly customized approach to fighting chargebacks. Getting started was simple, we saw results instantly, and the insights they deliver are valuable to our growth.” Danny Duong, Director of Customer Experience at Discord

Chargehound today announced its partnership with Discord, a communications service to talk with friends and communities. Since kicking off work together in early 2020, Discord has been able to fight 100% of its chargebacks through Chargehound, the only fully automated chargeback solution on the market. The partnership allows Discord to focus on scaling its service while protecting both customers and revenue from friendly fraud.

Since launching in 2015 Discord has grown to over 100 million monthly active users with many coming to the service to keep in touch with their friends and communities during times of social distancing. As Discord grows Chargehound has become a valuable tool for the company by automating the chargeback dispute process for its Nitro subscription service.

Within the first month, Discord added tens of thousands of dollars back to its bottom line – money that would have otherwise been lost to friendly fraud chargebacks – without adding any OpEx or CapEx costs.

“As any company scales and adds new customers, chargebacks grow in parallel,” said Pallavi Kuppa-Apte, Chief Operating Officer at Chargehound. “We’re pleased to be working with an innovative, growing company like Discord to remove the burden of submitting chargebacks, drive efficiencies in their risk management, and recover revenue.”

“Working with Chargehound has allowed the Discord team to focus on the things that matter most to our community – improving the product, onboarding new users, and implementing new initiatives that make the experience better, safer, and more fun for all Discord users,” said Danny Duong, Director of Customer Experience at Discord. “Chargehound takes a tech-forward and highly customized approach to fighting chargebacks. Getting started was simple, we saw results instantly, and the insights they deliver are valuable to our growth.”

Prior to onboarding Chargehound, Discord fought the majority of its chargebacks manually, a very labor-intensive and time-consuming effort. Chargehound’s integration with Discord took less than a day, with dispute submissions beginning within the first week. Chargehound worked with Discord to create fully customized response templates designed to optimize win rate and maximize revenue recovery.

By automating the chargeback process, merchants are able to scale their dispute operations to fight every chargeback without using valuable employee time on the process. Chargehound’s best-in-class automation technology is designed to scale and allows merchants to take control of their chargebacks by automating custom workflows and surfacing valuable insights to customers via clear reporting and intuitive dashboards. Enterprise merchants are able to recover up to .25% of their gross annual revenue by fighting up to 250,000 disputes per minute without adding costs or complexity to business operations.

For more information on how Chargehound is automating chargeback disputes, visit http://www.Chargehound.com or follow @chargehound on Twitter or LinkedIn.

About Chargehound
As the only fully automated chargeback solution on the market, Chargehound is a revenue recovery solution that helps merchants fight 100% of chargebacks. With the ability to process up to 250,000 chargebacks per minute across any currency, Chargehound integrates with major payment processors and creates custom templates designed specifically to enable merchants to improve win rates and maximize revenue recovery. With Chargehound, merchants free up time and resources, scale operations with zero CapEx and OpEx, and gain valuable insights for fraud prevention, all while recovering lost revenue. Chargehound was founded by Adrian Sanders and Dmitri Cherniak and is based in Oakland, CA.

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