ChartRequest Celebrates Eight Years of Contactless Medical Record Fulfillment

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The innovative healthcare technology company offers a tried and tested touchless release of information solution

As a trailblazer in the field of healthcare technology, ChartRequest established an entirely electronic medical records fulfillment process in 2012 and, over the years, has continued to refine its application. Now, during the COVID-19 pandemic, ChartRequest ‘s proven contactless release of information solution is making matters easier for healthcare providers and other organizations that deal with medical records release. Its cutting-edge software ensures that every step of the release of information process can be performed virtually, without the need for the physical handling of forms, files, or payment methods. And that’s peace of mind for HIM directors around the country.

Serving physician practice and hospital clients for more than eight years, ChartRequest has been HIPAA compliant since its inception, with strong data security programs. The company’s vigilance regarding the security and safety of the medical records it handles combined with its mission to help its clients make their processes leaner and more efficient resulted in the centralized release of information workflows it offers today.

“Compared to traditional release of information companies, we offer multiple medical record fulfillment solutions,” explained Christopher Carter, CEO of ChartRequest. “Our clients can opt for a turnkey solution with which we assume responsibility for their release of information process, providing both our industry-leading software and our HIPAA-trained workforce. In addition, clients can also choose between two service levels with which they leverage their own workforce combined with our software to manage the release of information lifecycle.”

“Healthcare providers have endured significant challenges during this pandemic,” Carter continued. “We’re here to help physician groups and hospitals with a turnkey, fully automated solution that enables both onsite and remote workforces to operate seamlessly, safely, and securely.”

With its proven software platform, ChartRequest empowers healthcare providers that get walk-in requests to convert those walk-ins to electronic requests. Moreover, it provides workflows that are customized to the different types of requestors including patients, law firms, third-party retrieval firms, and referring providers.

The result is a streamlined release of information process that takes place entirely online within the ChartRequest platform. Requestors can upload authorization forms, specify from which providers they’re requesting medical records, pay online, and download the requested documents in digital format. They can even request additional services such as having the release of medical records notarized or certified. Self-service custodians can receive and validate requests for release of information, upload and send the relevant records, and process payments — all within the application.

When asked whether its medical record fulfillment solutions reflect ChartRequest’s approach to its customers, Carter agreed wholeheartedly. “When handling medical records, there’s a lot at stake for all parties involved. With everyone being under more pressure than normal due to the pandemic, we’re happy to be able to reduce some of their stress by providing safe, reliable software and high-quality service.”

For more information about contactless medical record fulfillment, please visit the ChartRequest website.

About ChartRequest

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions. The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 500,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuation of care documentation currently comprises over 5,000 healthcare providers in 49 states. For more information, visit


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