ChurnZero’s 2020 BIG RYG Speaker Lineup and Virtual Conference Program

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Learn from top founders, executives, and Customer Success leaders during this free half-day virtual conference on October 8.

With our mantra of, ‘Speak Simply, Be Real, and Challenge the Audience’, we’ll address the most current, relevant and emerging Customer Success topics.

BIG RYG is the annual conference for Customer Success leaders and their teams that is taking place on Thursday, October 8, 2020. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. This free half-day virtual event focuses on what it takes to deliver exceptional ongoing customer value at all levels of your organization.

“With our mantra of, ‘Speak Simply, Be Real, and Challenge the Audience’, we’ll address the most current, relevant and emerging Customer Success topics,” says ChurnZero CEO & Founder, You Mon Tsang. “We want to have fun but want to keep gimmicks to a minimum. BIG RYG will focus on the people and the content. And the content will not be about Silicon-Valley problems like ‘how we grew easily to ten gazillion dollars’ or ‘how I magically hired 100 people in a month after raising $100M dollars.’ It will be catered to those of us working hard to build growing, strong and sustainable businesses, however we measure it.”

The BIG RYG virtual conference offers two tracks of Customer Success focused learning. The speaker lineup and conference program will include these among many other sessions:

  • Gainsight, G2 and Pendo CEOs Discuss the Future of the Customer, Moderated by ChurnZero (Nick Mehta, CEO of Gainsight; Godard Abel, CEO and Founder of G2; Todd Olson, CEO and Founder of Pendo)
  • Customer Success Should Own the Business Relationship: An Oxford-Style Debate (Kassie Anderson, Director of Client Success at GrubHub; Mike Davis, VP of Sales at TaskRay; Amanda Ingraham, Director of Customer Success at 15Five; Shawna Vandenheuvel, VP of Client Services at iContact)
  • Bridging the Gap Between Customer Success and Product (Erica Swint-Williams, Margarita Caraballo, and Margaret Heck from Mailchimp)
  • View of Customer Success and Customer Churn from the Board Room and VC / Investor Meetings (Joanna Arras, Principal at Baird; Julia Taxin, Partner at Grotech, Van Jones, Partner at Drive Capital and Jennifer Griffin, VP of CS at TrustRadius)

BIG RYG sponsors include ESG, The Success League, TaskRay, Sendoso, Higher Logic, ZoomInfo, Insided, Motiio and The Customer Success Association.

Register to attend for free at

About ChurnZero:
ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Washington, D.C. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit

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Cori Pearce
ChurnZero, Inc
+1 (443) 492-9860
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