Cincinnati Bell Adopts Zinc Real-Time Enterprise Communication Platform Across Their Field Service Teams

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Zinc Won Out Over Popular Enterprise and Consumer Messaging Apps With Its Field Proven Security, Privacy, All-Mode Communications Capabilities

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Serving deskless workers, Zinc’s All Mode Real-Time Communication platform offers a secure way for field-based workers to easily and quickly communicate in any mode, including messaging, voice, video, content sharing, push-to-talk and broadcasts.

Zinc, the company providing a frictionless way for deskless workers to get and share knowledge in real time, today announced an agreement with Cincinnati Bell Inc. (NYSE:CBB) to deliver its industry-leading enterprise-grade real-time communications platform to the regional telephone company’s fiber optics teams. Cincinnati Bell rapidly deployed Zinc to all 600+ field technicians in Greater Cincinnati within three weeks of signing the contract.

“Among telecommunications companies, Cincinnati Bell is at the forefront in recognizing that an enterprise communication platform built for deskless workers gets knowledge to the field in real-time, enabling their field team to work faster and smarter. We’re thrilled to see another utility company experience incredibly rapid time to results, while ensuring their proprietary information is safe and secure,” said Stacey Epstein, CEO, Zinc.

“Much like other major technology companies, our field technicians often need to communicate and share knowledge on the job. When they can do this with ease and speed, we see results in both performance and engagement. We are thrilled to report that we found and chose to work with the Zinc team,” said Charlie King, Process Champion, Cincinnati Bell. “Zinc is as intuitive and easy to use as popular consumer messaging apps so we know the team will actually use it, but we also have the administration, privacy and security of data that we require as an organization.”

Serving deskless workers, which comprise anywhere from 72-80% of the global workforce, or about 3 billion people, Zinc’s All Mode Real-Time Communication platform offers a secure way for field-based workers to easily and quickly communicate in any mode, including messaging, voice, video, content sharing, push-to-talk and broadcasts. By combining all modes of communication in one simple, mobile-first app that works across all mobile devices and desktops, and ensuring the necessary compliance, security, and central administration, Zinc empowers organizations with a robust enterprise-grade communication platform to meet company-wide initiatives and goals.

Real-time Communications Key for Field Service Workers
Findings from “Effective Enterprise Communication: The Foundation Of Strategic Field Service” a recent report from Field Technologies Magazine commissioned by Zinc that demonstrated real-time communication is either mission-critical (50%) or very important (40%) to deskless workers to be able to do their jobs effectively. The report also reinforces the notion that real-time communication drives measurable results for field teams, and that innovative field service organizations who embrace a communication platform built for deskless workers will improve the productivity of their workforce by giving them real-time access to the information and resources they need to get their jobs done.

About Zinc
Zinc provides a frictionless way for deskless workers to get the knowledge they need in real-time. Zinc’s all-mode communication platform enables field teams to connect with ease and speed, while also allowing corporate teams to deliver alerts and share knowledge to the field. Zinc's award-winning mobile UX drives adoption, while the platform delivers compliance, security, and central administration. With a full spectrum of secure communication features together, Zinc gives organizations with field workforces a single platform to communicate real-time information at scale. Loved by users and trusted by the enterprise, customers include DISH Networks, Marriott, Biotek, Vivint, and Cincinnati Bell. Visit and follow @Zinc on Twitter.

About Cincinnati Bell Inc.
With headquarters in Cincinnati, Ohio, Cincinnati Bell Inc. (NYSE: CBB) delivers integrated communications solutions to residential and business customers over its fiber-optic and copper networks including high-speed internet, video, voice and data. Cincinnati Bell provides service in areas of Ohio, Kentucky, Indiana and Hawaii. In addition, enterprise customers across the United States and Canada rely on CBTS and OnX, wholly-owned subsidiaries, for efficient, scalable office communications systems and end-to-end IT solutions. For more information, please visit The information on the Company’s website is not incorporated by reference in this press release.

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John McCartney
Wise Public Relations
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