Clearcable Launches New Outage Management System with GVEC and BSS vendor GLDS Enhanced System Will Provide Subscribers Proactive Alerts, Outage Visibility, and Self-Service Options
GONZALES, Texas, Feb. 7, 2025 /PRNewswire-PRWeb/ -- Clearcable, a leader in network services, today announced the launch of its new Outage Management System (OMS), deployed at GVEC with GLDS' OutSmart™, a comprehensive outage management suite. This state-of-the-art OMS is set to transform the way GVEC manages network outages, providing subscribers with real-time alerts, outage visibility, and enhanced self-service options. The combined solution reduces the need for customer support calls and empowers subscribers with the latest in outage information.
Developed and implemented by Clearcable, a premier solutions integrator, in conjunction with GLDS' OutSmart, the OMS was specifically tailored to meet GVEC's requirements for streamlined and effective outage detection, reporting, and mapping. GLDS' OutSmart enables proactive SMS and e-mail alerts, real-time updates, and outage communication with integrated third-party systems. The new system allows subscribers to check known outages in their region directly, greatly improving GVEC's overall customer support experience.
"This project was a pleasure from start to finish," said Lucas Zacharewicz, Lead Developer at Clearcable. "Collaborating with the talented teams at GVEC and GLDS brought innovation to the forefront. We're thrilled to see this vision come to life, and we're confident it will deliver exceptional benefits to GVEC and its subscribers."
With visual geographical endpoint mapping, the Clearcable solution provides a vendor-agnostic approach to monitoring Fiber, Wireless, and Cable access outages. Allowing an operator to either triage and release a confirmed outage or automatically release known outages to GLDS' OutSmart platform, in turn recording a per-subscriber outage audit trail, for all subscriber communications for customer self-managed opt-in communications.
Jeff Strahl, Sr. Manager Information Technology and Network Engineering at GVEC, who provided the vision for this solution, also expressed enthusiasm for the new OMS. "Working with Clearcable and GLDS on this project has been a positive experience, and their teams delivered exactly what we needed. With this new OMS, our subscribers gain a more transparent experience, and our operations team is better equipped to provide proactive customer support."
The Clearcable OMS launch with GLDS' OutSmart represents a major step forward in subscriber communication and outage management, positioning GVEC as an industry leader in customer service innovation.
For more information, please contact:
Dave Jalowica
Clearcable Inc
About GVEC
GVEC is a leading broadband service provider with a commitment to delivering reliable and customer-centric solutions.
About Clearcable
Clearcable specializes in developing tailored solutions for complex operational needs, bringing cutting-edge technology and expertise to their clients across industries.
About GLDS
GLDS is an industry-leading BSS vendor enabling broadband service providers globally through customer management, billing, and service delivery solutions.
Media Contact
Dave Jalowica, Clearcable, 1 9056673909, [email protected], https://www.clearcable.ca
SOURCE Clearcable
Share this article