Climate Control Group appoints Tom Pivovar to Vice President of Aftermarket Operations for ClimateMaster, IEC, ClimaCool, and ClimateCraft brands.
OKLAHOMA CITY, May 3, 2023 /PRNewswire-PRWeb/ -- Climate Control Group announced today that it has appointed Tom Pivovar as its new Vice President of Aftermarket Operations. In this role, he will be leading post-purchase initiatives for customer success, support, and retention. He will also perform a vital role in paving customer strategy for the refrigerant transition as a member of the executive team.
"Tom is an industry veteran and has delivered superior results throughout his career," said Kevin McNamara, Chief Operating Officer at Climate Control Group. "Tom provides us with yet another tactical advantage to deliver a world class customer experience across all our brands."
Throughout his tenure in the industry Tom held key roles at almost every facet of the industry including contractor, distributor, manufacturer's representative, and within the manufacturing operations. Positions included Commercial Service Technician, National Service Manager, Director of Technical Services, Director of Aftermarket Operations, VP and EVP of Operations, and VP of Global Service Operations.
When asked about his goals as VP of Aftermarket Operations, Tom replied, "I am placing an immediate emphasis on the processes and solutions that will help us anticipate our customer's challenges and needs to provide a superior customer experience. The acceleration of our continued growth depends heavily on our support resources and quality of the services we provide after purchase."
Prior to accepting this position at Climate Control Group, Tom served as Global VP of Service Operations for Kyoto Cooling constructing strategies for streamlining processes in field service, NOC operations, controls engineering, , training, warranty and customer support. Tom brings 35+ years of industry experience in Sr. leadership positions as a foundation for his new endeavors at Climate Control Group.
For more information visit: https://ccgi-hvac.com
###
Contact Information: Marketing Communications Manager, Wallace Kittredge, 614-530-7926, Email: [email protected]
Media Contact
Wallace Kittredge, Climate Control Group, 1 6145307926, [email protected]
SOURCE Climate Control Group
Share this article