CMP Introduces New Field Support Experience Designed For Mobile Product Solutions

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CMP utilizes feedback from professionals in the field to develop new tool for online CMP product support.

“The CMP Tech Portal is very easy to use and provides a ton of information to technicians right at their fingertips while out in the field,” says Rob Thill, CMP National Commercial & Technical Sales Manager.

Custom Molded Products, LLC (“CMP”), a premier manufacturer of pool and spa components, is excited to announce the launch of the new field support tool for industry professionals. This is a powerful new mobile tool that installers and service professionals using CMP product support can access at any given moment.

This new home for online CMP product support gives busy pool professionals access to a library of product instructions, repair guides and more. Users follow along with each step in a simple and easy to follow, app-like experience where content is readily available. Pool professionals are saving time out in the field utilizing the CMP Tech Portal, which means fewer hours on projects and cost savings.

The portal is designed to work like a native app on a smartphone, for easy mobile access. Since it is web-based, the tool also works on any device including tablets, laptops or desktop computers. There is no need to download content as the portal operates in a web-connected browser.

The portal is divided into four sections:

● New Installation
● Repair or Replace
● FAQ & Troubleshooting
● Manuals / Instructions

The Installation and Repair areas break down instructions into easy to follow processes with visual aids. At the end of a session, users can choose to go to the next chapter or return to the beginning. More content will be added over time and training modules are also being considered.

“The CMP Tech Portal is very easy to use and provides a ton of information to technicians right at their fingertips while out in the field,” says Rob Thill, CMP National Commercial & Technical Sales Manager. “This new tool is freeing up time for customers that truly need help, and we can’t be happier with how it turned out,” he added.

In just a few clicks, industry professionals–including pool builders, equipment installers and service technicians– have instant access. The step-by-step instructions and videos take them through the process one stage at a time. Every installation and maintenance repair feels easier with interactive videos, diagrams and more. Visit c-m-p.com/tech to get started.

About CMP
CMP is a leading US based manufacturer of pool, spa and bath components. The global supplier provides innovative solutions to the recreational water industry including residential and commercial advanced sanitizer systems, spa jets, water and fire features, LED products, and white goods.

CMP brands include DEL®, Powerclean®, Bobé Water & Fire™, Natural Wonders®, Brilliant Wonders®, Air X® and SQR™.

CMP designs, manufactures and distributes products from multiple locations internationally. CMP Products are carried by distributors and OEMs in the US, Canada, Latin America, Europe, Australia and the Middle East.

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Victor Walker, Product Design & Marketing Manager
CMP
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Tom Moore, CEO
CMP
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