Codero Introduces Serious Support to Simplify and Expand Its Support Offering

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Codero, a global provider of value-added cloud-based technology and hosted infrastructure solutions, announced today that it has unified, simplified and expanded its managed service and support offerings under the consolidated brand of Serious Support.

Created to address the fact that no two production environments are exactly the same, Serious SupportTM provides a highly customizable framework that enables customers to choose precisely the level of industry-certified technical support their business needs.

Codero, a global provider of value-added cloud-based technology and hosted infrastructure solutions, announced today that it has unified, simplified and expanded its managed service and support offerings under the consolidated brand of Serious SupportTM.

Created to address the fact that no two production environments are exactly the same, Serious SupportTM provides a highly customizable framework that enables customers to choose precisely the level of industry-certified technical support their business needs, instead of wedging them into a “one size fits all” model.

Serious SupportTM allows customers to select from one of three core support frameworks, differentiated by levels of support engagement and scaling from essential bare metal support through a comprehensive proactively managed support offering, capable of meeting the budget and support requirements of any organization. Codero’s Serious Support tiers are Essential, On-Demand and Pro-Active.

Essential Serious Support provides customers with the confidence that they will have live 24/7/365 phone, email and chat access to a wide range of core support services including enterprise-grade real-time monitoring, 5-minute new online request confirmation, 1-hour support engineer response, and comprehensive hardware and network support.

Essential Serious Support gives price-conscious customers a solid bedrock of support from which they can add additional support options as they need them -- including application support, storage and back-up monitoring, and control panel installation and support on an as-needed, a la carte basis. Essential Serious Support is best suited for customers who want to manage and control their own hosted environment.

On-Demand Serious Support is designed for customers looking to maintain a high level of control over their hosted environment, yet leverage the extensive engineering support experience Codero has acquired as an industry-leading service provider for over 26 years.

On-Demand Serious Support includes all services provided with Essential Serious Support plus an extensive array of additional features, such as expanded enterprise-grade real-time monitoring, accelerated response times, and the invaluable peace of mind of knowing that your IT department has 24/7/365 "on-demand" access to Codero's comprehensive portfolio of support and managed service capabilities.

Pro-Active Serious Support provides customers an all-inclusive support experience with a fully managed 24/7/365 server administration solution. Customers that subscribe to Pro-Active Serious Support can rely on Codero's industry-certified support team to provide comprehensive, "pro-active" oversight of their Codero infrastructure.

Pro-Active Serious Support includes all services provided with On-Demand Serious Support plus additional features including world-class pro-active server administration, security patching, operating system and application updates, and WordPress, firewall and third-party software installation and support. Pro-Active Serious Support is designed for mission-critical applications and for customers who want Codero to continually monitor, maintain and optimize their infrastructure.

Essential Serious Support is included with each Codero server at no additional cost. On-Demand Serious Support is offered at $49 per server per month. Pro-Active Serious Support is priced at $149 per server per month. Multiple server configurations and installations are eligible for pricing discounts.

About Codero
Codero delivers value-added cloud-based technology and hosted infrastructure solutions to over 2,500 customers worldwide. Our mission is straightforward -- provide the infrastructure, integration and support needed to enable our customers and partners to grow and thrive. We offer our services through a network of advanced, enterprise-grade data centers that avails our customers access to a comprehensive set of dedicated and virtualized cloud solutions. Codero’s Serious SupportTM is an organizational commitment to provide our customers with unrelenting, proactive and comprehensive support. Visit http://www.codero.com for more information about Codero and its services.

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Amee Kent
@Codero
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