Collection Agency Webinar - Negotiation Skills to Help Maximize Recoveries

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The online event, sponsored by TCN and hosted by, will offer tips and strategies for improving collectors' negotiating skills

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Getting individuals to answer a phone call or respond to a letter is challenging - add negotiating a payment to the mix and the effort seems even more difficult for contact center agents and collectors. The webinar “Negotiation Skills to Help Maximize Recoveries” will host a panel of industry professionals to share insights for improving collectors' negotiating skills. 

The free webinar, hosted by and sponsored by TCN - a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will include a panel of collections experts from CBE Companies, CACi and State Collection Service, Inc.

Webinar: Negotiation Skills to Help Maximize Recoveries
Date: Tuesday, February 19, 2019, 1:00 – 2:00 p.m., EST
For more information and to register:


  • Kelli Krueger, Vice President of Organizational Development at CBE Companies
  • Roger Weiss, Chief Operating Officer at CACi
  • Elizabeth Conklin, Account Executive at State Collection Service, Inc.

About TCN
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit or follow on Twitter @tcn.

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Michiko Morales
Gabriel Marketing Group
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