One of the biggest concerns of our customers, and everyone in this industry, is the amount of regulations that continue to impact daily operations. Call centers need to stay in compliance or risk potentially severe consequences.—Bobby Hakimi, Co-Founder and Chief Product Officer, Convoso
WOODLAND HILLS, Calif. (PRWEB) September 28, 2020
Convoso, omnichannel contact center software provider, is a major sponsor and exhibitor at the all-virtual lead generation industry conference, LeadsCon, September 30-October 2. As a leading developer of advanced outbound call center systems, Convoso will join a September 30 expert panel on impending TCPA compliance regulations at the Fall 2020 conference.
As one of the largest conferences for the lead generation industry, LeadsCon is normally held in Las Vegas to accommodate the hundreds of lead gen buyers, sellers, and performance marketers who attend.
The Panel Discussion
“STIR/SHAKEN & Call Blocking: What Lead Gen Call Centers Need to Know“
September 30 at 4:30pm ET
- Rob Seaver, Executive Director, LeadsCouncil
- Bobby Hakimi, Co-Founder and Chief Product Officer, Convoso
- Michele Shuster, Partner, CIPP/US, CECP, Mac Murray & Shuster LLP
- Ryan Thurman, Director of Sales and Marketing, Contact Center Compliance
What is STIR/SHAKEN and why does it matter?
STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry regulations designed to limit robocalls. The new rules and procedures will have a huge impact on lead generation call centers due to the increased risks of call blocking. Call centers are concerned about whether they’ll still be able to reach new customers. The regulations will be fully implemented by July 2021, but call blocking has already begun.
Convoso has already implemented STIR/SHAKEN functionality into its contact center software and is making sure customers are ready for the July 2021 TCPA deadline.
“One of the biggest concerns of our customers, and everyone in this industry, is the amount of regulations that continue to impact daily operations.,” said Convoso Co-Founder and Chief Product Officer Bobby Hakimi. “Call centers need to stay in compliance or risk potentially severe consequences. That’s why Convoso really goes above and beyond to provide functionality and resources that support compliance for our call center customers, including expert guidance from attorneys, tools and products that support compliance, and smart dialing strategies. The panel will also address the many other reasons that calls are being blocked today and what compliant-minded call centers can do about it.”
The virtual conference is scheduled to offer a robust line-up of content and networking opportunities— more than the in-person event since everything is available online. Content will include both live and on-demand keynotes, roundtables, networking, and workshops. Formats will combine shorter sessions for busy schedules and longer deep dives into critical industry topics.
Convoso CEO and Co-Founder Nima Hakimi said, “Many of our customers are in the lead gen space. So this conference is perfectly targeted for us to share our experience on improving lead generation with others in our industry. We’ve helped hundreds of call centers operate remotely. Like many companies, we’ve also adapted to the new norm. and are excited about the content and networking opportunities in this new virtual conference.”
Related topics around improving contact center performance for lead generation can be found on the Company's blog.
Convoso is the industry leader of omnichannel contact center software innovations that dramatically increase contact and lead conversion rates. We couple the power of our advanced dialer with the human touch of a dedicated product expert to drive customer success. Convoso’s solutions stay up-to-date with evolving regulations and other industry changes to help maximize customer ROI while staying compliant.
LeadsCon brings together marketers from across the globe for the largest lead generation event of the year. Executive-level speakers provide new strategies and unique insights to start nurturing and converting more quality leads. LeadsCon 2020 will offer three days of virtual networking and content featuring the top experts in lead gen and performance marketing.