Constellation Research Inaugural AX50 Celebrates Bold Leaders Transforming Customer Experiences

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Global Executives Recognized for Championing Disruptive, Unconventional, Authentic Digital Initiatives

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“Regardless of the titles they hold, all of the leaders named to the AX50 have led change across departments to reshape whole organizations,” said Nicole France, vice president & principal analyst at Constellation Research.

Constellation Research announced its first annual Ambient Experience 50 (AX50), an elite list of executives transforming customer experiences (CX). These leaders have demonstrated bravery in breaking barriers, crafting compelling experiences and redefining business models. The induction ceremony will be held at Constellation’s Ambient Experience Summit on February 27 in Atlanta.

Constellation Research’s nomination committee looked for key traits and actions among the AX50 leaders:

  • Thinking outside of the box and breaking the status quo through bold measures
  • Activating and advancing experiences that understand and anticipate customers’ needs
  • Recognizing and respecting that customers call the shots
  • Making real impact by guiding their organizations to reinvent themselves and disrupt their industries

“Regardless of the titles they hold, all of the leaders named to the AX50 have led change across departments to reshape whole organizations,” said Nicole France, vice president & principal analyst at Constellation Research. “They demonstrate the vision to transform customer interactions and internal systems accordingly. They’ve used creativity and resourcefulness to power transformation. And through all of their efforts, they’ve kept an unwavering focus on doing right by customers.”

The listed executives were chosen through nominations from peers, industry influencers, technology vendors, analysts and reference checks. Among the notable honorees are Heather Hanson, head of global IT user experience at AB Electrolux, John Walsh, vice president of marketing with Mack Trucks, Steve Stessman, VP of retail sales at Tuff Shed, Janet Song, chief customer officer with Dollar Shave Club, Chris X. Moloney, CMO and SVP of eCommerce with Brinks Home Security, Alexandra Moorehouse, CMO and CDO with Banner Health, Charlie Shin, vice president of strategy and analytics with Major League Soccer and Jo Ann Herold, CMO with The Honey Baked Ham Company.

The complete list of AX50 honorees can be found here: https://www.constellationr.com/ax50-2020

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ABOUT CONSTELLATION RESEARCH

Constellation Research is a technology research and advisory firm based in Silicon Valley. We deliver strategic guidance to companies seeking to transform their businesses through the early adoption of disruptive technology. Our analysts draw on their experiences as practitioners to deliver pragmatic advice to CXOs leading digital transformation within their organizations. Clients include board of directors, C-suite executives, line-of-business leaders, and IT visionaries who are not afraid to challenge the status quo. Our mission is to conduct research on emerging technologies, identify and validate trends, and empower our clients to succeed in the digital economy.

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Aubrey Coggins
@constellationr
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