“Contactless check-in” saves hotels and guests from Covid-19 dangers

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rezStream, a provider of reservation software and digital services to the US hotel industry has expanded its Ecosystem of Lodging Tools by partnering with Akia, a provider of SMS guest messaging services to the lodging industry, to provide a much needed “contactless check-in” option for hotels.

rezStream is a highly trusted Property Management System with a strong dedication to excellent service for their clients. It’s no wonder why they have such a high customer satisfaction rating,” comments Evan Chen, CEO of Akia.

In the COVID-19 era, less is more. Less in-person contact between guests and hotel staff offers more security, health, and peace of mind for everyone. The rezStream/Akia partnership provides just that.

The solution enables thousands of hotel guests to receive hotel registration forms directly to their phones, review booking charges and associated policies, terms, and conditions on their mobile devices, and digitally sign the forms directly from their smartphones. The process maximizes social distancing by minimizing physical contact at check-in. By communicating with guests over SMS text message, rezStream hotel customers can now ensure their guests feel safe, comfortable, and confident during their upcoming travel.

“Working with Akia on this product integration was a natural step to enhance our hotels’ ability for contactless check-in. Akia has been great to work with, their platform is very user friendly, and they understand the power of mobile-first.” says Christian Holmsen, CEO of rezStream.

We were already using rezStream here at Ballard Inn, and the onboarding process for Akia was superquick and easy for us,” says Christine Forsyth, Hotel General Manager at Ballard Inn & Gathering Table. “Our guests and staff have really appreciated the digital registration card to keep contact at aminimum.”

About rezStream: With two decades in the lodging industry, rezStream integrates reservation software, websites, and internet marketing technology into an ecosystem of connected services. With its Software-as-a-Services (SaaS) based Ecosystem platform, hotels employ technology that addresses the entire guest journey to drive more online visibility, bookings, automation, and revenue.

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Lyles Armour
rezStream
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