We are delighted that Anne has joined the Continuum team and look forward to her leadership and expertise to drive the growth and profitability of our ready@home program.
DALLAS (PRWEB) April 30, 2020
Continuum Global Solutions, a global customer care provider, today announced that Anne Bibb has joined the Company in the newly created role of Vice President, Global Work at Home. Bibb brings to Continuum an extensive background and deep expertise in leading highly successful work at home (WAH) operations for several large companies.
In this new role with Continuum, Bibb will be responsible for accelerating and strengthening the Company’s remote work model and growing its recently introduced ready@home program globally.
Bibb will report directly to Chief Operating Officer Frank Kelly, whom she had reported to while working at Sutherland Global Solutions. Together, they built out Sutherland’s WAH division.
“We are delighted that Anne has joined the Continuum team and look forward to her leadership and expertise to drive the growth and profitability of our ready@home program,” said Jerry Kinnick, president of Continuum. “Anne has a proven track record of designing innovative and successful WAH operations. We have had excellent success so far in transitioning more than 9,000 call center agents to work at home as part of our ready@home program. Reuniting Anne and Frank on our team, we bring together two of the leading WAH pioneers in our industry to build on that success and drive productivity, efficiency and service delivery for our clients globally.”
Before joining Continuum, Bibb was Sr. Director of Customer Care at Hilton, where she led the onsite and remote operations for Hilton’s extensive customer care function. Previously, Bibb was Sr. Director, Global Head Remote Solutions, at Sutherland Global Services.
Continuum’s ready@home program complements and extends its existing on-site footprint to deliver greater capacity, flexibility and business continuity. ready@home agents are fully trained and utilize the latest technology to ensure data security and compliance. The program also enables Continuum to hire the best talent available, regardless of geography, to meet specific business needs.
Client satisfaction and feedback on ready@home has been outstanding. Andrei Noppe, Executive Vice President of Operations at M7 Group, a major European pay-tv operator, said, “What is nice to see and also interesting is that our Customer Satisfaction increased noticeably last week. Our customers were wrapping up calls stating they were glad to see that we keep providing our services as usual. Thanks to you! I am really grateful for working with all of you. What you have achieved in the last weeks is really something to be proud of!”
About Continuum Global Solutions
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of call centers. Our Fortune 500 clients rely on our vast expertise in customer care management to improve their customers’ experience. Continuum customer care and call center solutions leverage world class voice, chat, email and social technologies. More than 17,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found at http://www.continuumgbl.com.