Continuum Global Solutions Pivots to Work-At-Home Model; Expects to Hire 5,000 New Agents for Ramp-up

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Continuum transitioned 9,000 call center agents to work-at-home to support clients during COVID-19.

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“The Continuum team met the challenge head-on and successfully mobilized more than 9,000 agents globally to work-at-home as part of our ready@home program in just weeks."

Continuum Global Solutions, a global customer care provider, today announced it has successfully transitioned more than 80 percent of its customer care agents to its ready@home work-at-home model to continue to meet current and future client demands while supporting the health and safety of its employees during the COVID-19 crisis. The Company also announced a new recruiting effort to hire more than 5,000 ready@home customer care agents by the end of 2020.

“The COVID-19 pandemic presented unprecedented challenges for our people, our clients and our business,” said Jerry Kinnick, president of Continuum. “The Continuum team met the challenge head-on and successfully mobilized more than 9,000 agents globally to work-at-home as part of our ready@home program in just weeks. This enormous effort not only helped ensure the safety of our employees, it ensured the continuity of our operations and support for our clients. In fact, our ability to continue to deliver world-class customer care service during this time has generated new business as other providers were forced to shut down. I am so proud of our entire team for their relentless commitment and awe-inspiring dedication to our business and our clients.”

Continuum’s ready@home program complements and extends its existing on-site footprint to deliver greater capacity, flexibility and business continuity. ready@home agents are fully trained and utilize the latest technology to ensure data security and compliance. The program also enables Continuum to hire the best talent available, regardless of geography, to meet specific business needs.

Continuum’s quick and successful transition to ready@home has attracted interest from companies needing to quickly scale their operations to meet explosive demand due to COVID-19. In fact, Continuum was recently awarded a new contract to provide 24/7 shopper chat assistance for a large, fast-growing retail delivery business in the U.S. Within hours, Continuum had assembled a dedicated team and began virtual training five days later. Today, more than 350 ready@home agents are supporting this client from the safety of their home offices.        

About Continuum Global Solutions
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of call centers. Our Fortune 500 clients rely on our vast expertise in customer care management to improve their customers’ experience. Continuum customer care and call center solutions leverage world class voice, chat, email and social technologies. More than 17,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found at http://www.continuumgbl.com.

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Dan Burris
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