COVID-19 has given way to new demand for IT services, 2020 Mid-Year “WITCH Report” Reveals

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Damo Consulting Releases 2020 Mid-Year “WITCH Report” of Healthcare IT Consulting and Services Firms, revealing that the initial slowdown due to COVID-19 has given way to new demand for IT services, largely with a focus on cost reduction. Demand for telehealth and other patient-facing initiatives also increased in 2020.

Damo Consulting, the leading digital transformation and growth advisory firm for healthcare enterprises and technology firms, today announced the release of its 2020 mid-year WITCH Report.

The WITCH Report provides a market landscape view of the major global technology consulting firms in healthcare. The 2020 Mid-Year Report reveals that IT services firms are witnessing demand for telehealth and other patient-facing initiatives, leading to demand for CRM and data management infrastructure solutions. The firms also report an increase in infrastructure support outsourcing among providers, BPO transactions among payers, and new technology initiatives around cloud migration as key opportunity areas.

The WITCH Report, published since 2015, is a one-of-a-kind report that includes a comprehensive review of the financial and market performance of 13 major global technology consulting firms in healthcare. It provides a detailed review of market performance metrics, insights, and activities of Wipro, Infosys, TCS, Cognizant Technology Solutions, and HCL (WITCH), along with other industry leaders. The report focuses on customer wins, partnerships, M&A activities, new product initiatives, and leadership announcements with a specific emphasis on IT services in the payer and provider segments.

“Our mid-year review of 13 global technology consulting firms indicates that the initial slowdown due to COVID-19 has given way to new demand for IT services, largely with a focus on cost reduction. Relative to overall company growth, most of the firms have done well in their healthcare segment, which is an indication of the continued attractiveness of healthcare markets for the firms,” said Paddy Padmanabhan, CEO of Damo Consulting and co-author of Healthcare Digital Transformation - How Consumerism, Technology, And Pandemic Are Accelerating the Future and author of The Big Unlock: Harnessing Data and Growing Digital Businesses in a Value-Based Era.

This report is based on insights from the DamoIntelTM research platform, briefings provided by the healthcare IT service providers, and publicly available information. In addition to the five WITCH companies, the report covers Accenture, Atos, Deloitte, DXC Technology, IBM, and NTT Data, Optum, and Tech Mahindra. The analysis differentiates firms based on their strengths in the payer and provider segments, and between traditional IT services and emerging technology areas.

To download the report, visit: https://zurl.co/wjq2

About Damo Consulting
Damo Consulting provides digital transformation advisory services to enable healthcare organizations navigate the technology-enabled transition to telehealth and virtual care. We bring deep industry knowledge, market insights and technology skills to help develop and implement enterprise digital roadmaps. We work with healthcare IT and digital health firms to develop and execute market growth strategies.

For media inquiries, write to:
info@damoconsulting.net or Tess Woods | tess@tesswoodspr.com | 617-942-0336

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