Create a Virtual Waiting Room with DOCPACE

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DOCPACE Partners with athenahealth’s Marketplace Program to enable virtual waiting rooms for in-person appointments.

DOCPACE, a provider of virtual waiting rooms and schedule recommendations to optimize patient demand, today announced a partnership with athenahealth, Inc. through the company’s Marketplace program. As part of the athenahealth ® Marketplace, this newly integrated application is now available to athenahealth’s growing network of healthcare providers to/for easy virtual waiting room implementation, machine learning analytics that makes scheduling more efficient, and predictive software that prevents delays before they happen.

“DOCPACE partners with physicians to eliminate waiting room stress,” said Jim Trounson, President of Medvale. “Like the airlines, they automate the prediction and notification of exactly when the patient will actually be seen by the provider. Patient satisfaction goes up. Reimbursement goes up. The physician’s and staff’s burnout goes down.”

athenahealth is a network-enabled, results-oriented software and services company that offers medical record, revenue cycle, patient engagement, and care coordination services for hospital and ambulatory clients nationwide. The company’s vision is to build a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Marketplace partner, DOCPACE joins a network of like-minded healthcare professionals who are looking to disrupt established approaches in healthcare that simply aren’t working, aren’t good enough, or aren’t advancing the industry and help providers thrive in the face of industry change.

To learn more about DOCPACE’s new integrated application, please visit DOCPACE’s product listing page on the Marketplace at

DOCPACE is a female-founded health-tech company from New Orleans. Founded with the vision to eliminate patient wait times, DOCPACE has pivoted its offerings in the light of Covid-19 to offer easily implementable Virtual Waiting Rooms for practitioners that allow patients to check-in remotely and walk directly into the exam room. In addition, DOCPACE’S predictive P.A.C.E. analytics use current and historical data to identify schedule trends that help increase practice revenue through appointment optimization. With DOCPACE, practitioners can easily text patients of appointment delays, leading to higher patient satisfaction.

About athenahealth Marketplace:
The athenahealth Marketplace, the largest EHR app store, is where athenahealth customers find innovative healthcare IT solutions that extend athenahealth services and allow customers to create highly tailored user experiences. Customers use Marketplace partner solutions to boost practice efficiency, increase patient satisfaction, and engage patients in their own care. The Marketplace has more than 250 solutions across 60 categories that are seamlessly integrated with athenaNet, athenahealth’s network-enabled platform through which the company offers medical records, revenue cycle, patient engagement, and care coordination service offerings.

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Lauren Kester
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