STAMFORD, Conn., Oct. 4, 2018 /PRNewswire-PRWeb/ -- Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, has published a new whitepaper, A Chatbot for Your Contact Center, in celebration of Customer Service Week. Designed as a buyer's guide for the contact center, the complimentary whitepaper outlines industry best practices and provides questions to ask when selecting a conversational platform.
"Organizations everywhere are embarking on digital customer experience initiatives in an effort to build loyalty and increase sales. Yet all too often these initiatives ignore the contact center, creating expensive silos that damage the customer experience," says Chris Ezekiel, Founder & CEO of Creative Virtual. "Chatbots and virtual agents enable organizations to maximize on contact center investments, provide seamless omnichannel customer support, and incorporate the contact center into digital customer experience strategies."
While many organizations are already relying on chatbots and virtual agents as essential tools for providing 24/7 self-service to digital customers, often the added benefits of using these solutions in the contact center is overlooked. This comprehensive whitepaper walks readers through:
- How chatbots enable you to maximize on contact center investments by instantly providing agents with information to assist customers
- The way these tools align the contact center with digital channels for seamless customer support
- Questions to ask when selecting chatbot technology for your contact center
- Best practices for successfully implementing and maintaining a conversational platform
"A Chatbot for Your Contact Center: Tips for selecting and implementing a conversational platform to support agents and provide an omnichannel customer experience" is available for download here.
To learn more about how Creative Virtual's technology brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen's Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organizations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organizations to provide customers with consistent, accurate, personalized and seamless omnichannel engagement across web, mobile, social, SMS, contact center, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.
SOURCE Creative Virtual
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