LONDON, Jan. 24, 2019 /PRNewswire-PRWeb/ -- Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a Gold Sponsor of the upcoming Digital Workplace Directors Forum. Chris Ezekiel, Founder & CEO, will be a featured speaker at the event being held on 30 January 2019 in London.
Hosted by Engage Employee, the Digital Workplace Directors Forum will focus on strategies to improve employee engagement, digital workplace solutions and innovations, and tips for creating better employee experiences. Chris will draw on his experience in the industry to outline the essential components for using conversational artificial intelligence (AI) to improve the employee experience. He'll share live demonstrations and explore best practices for implementing chatbots, virtual agents and live chat to drive better employee engagement.
"Improving employee engagement is a top priority for many organisations in 2019 as they come to better understand the benefits of providing convenient and easy-to-use support options for employees," says Chris. "Many of the same digital tools these organisations are already using to improve their customer experience can also be leveraged to improve their employee experience. I'm looking forward to exploring how combining AI and humans can improve productivity and efficiency in the digital workplace."
As an event sponsor, Creative Virtual will also be available throughout the day to provide attendees with demonstrations of their award-winning employee support solutions. Designed to be complementary to the systems and processes already in place, V-Person™ virtual agents and chatbots can be easily integrated with Single Sign-On (SSO), ticketing systems and third party databases as well as live chat systems for a personalised, seamless employee experience.
For the full event agenda and ticket information, visit the Digital Workplace Directors Forum website.
For more on Creative Virtual's conversational platform that brings together humans and AI to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen's Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.
SOURCE Creative Virtual
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