Creative Virtual Named to the Top 100 SmartTech Innovators List

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The company is ranked 36th on the list of innovative UK companies for its award-winning chatbot, virtual agent and live chat technology

100 SmartTech Innovators
Our team is dedicated to delivering solutions that are both innovative and successful in achieving goals that synchronise the needs and ideal user experience for both our clients and their customers.

Creative Virtual, a world leader in customer and employee engagement solutions, has been recognised among the UK’s top 100 SmartTech Innovators. The company is ranked 36th on the nationwide list of ground-breaking companies harnessing data and technology to power business and smart cities.

Creative Virtual was nominated for the company’s innovative virtual agent, chatbot and live chat technologies that enable enterprises to create AI-enhanced conversations with customers and partners. A combination of reader votes and evaluation by a six-member expert judging panel determined the final ranking published by BusinessCloud Media.

“Our inaugural ranking highlights the amazing companies who are leading the drive to build a smarter world in which business can thrive,” says BusinessCloud editor and member of the judging panel, Jonathan Symcox. “From connected infrastructure to enterprise software, energy tech and an array of artificial intelligence-based solutions, these firms – of all shapes and sizes – span the breadth of the UK. It is a privilege to reveal our inaugural 100 SmartTech Innovators ranking.”

The industry-leading V-Person™ solutions from Creative Virtual bring together humans and AI to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. This technology is backed by a highly experienced team that delivers best practice expertise to guide enterprises in building, implementing and optimising conversational AI strategies.

“It’s an honour to be recognised for the innovation we provide to our customers and partners in the UK and around the world every day,” says Rachel Freeman, Operations Director at Creative Virtual Ltd. “We take great pride in our unique combination of technology and expertise. Our team is dedicated to delivering solutions that are both innovative and successful in achieving goals that synchronise the needs and ideal user experience for both our clients and their customers.”

Read the official announcement and final ranking on the 100 SmartTech Innovators website.

More information about Creative Virtual and the company’s innovative chatbot, virtual agent and live chat solutions is available on the Creative Virtual website.


Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017 and Frost & Sullivan’s 2019 AI-Enhance Customer Self-Service Product Leadership Award, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empower organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at

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Mandy Reed
Creative Virtual
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