Creative Virtual Recognised for Innovative Conversational Self-Service Solutions Delivering Improved Customer and Employee Experiences

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Company named ‘Most Innovative Conversational Self-Service Solutions, 2020’ in Corporate Vision Magazine’s Corporate Excellence Awards

Most Innovative Conversational Self-Service

Corporate Vision Magazine's annual Corporate Excellence Awards winners were announced in late December.

"I’m extremely proud of the Creative Virtual team for delivering and supporting conversational AI solutions that are not only innovative, but helping our customers and partners achieve success despite new challenges."

Creative Virtual, a world leader in customer and employee engagement solutions, has earned ‘Most Innovative Conversational Self-Service Solutions, 2020 – UK’ in the annual Corporate Excellence Awards. Corporate Vision Magazine announced the winners in their December issue, recognising the commitment to innovation and growth of those companies over the past year.

“It is a challenging time for businesses and their employees and customers,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “I’m extremely proud of the Creative Virtual team for delivering and supporting conversational AI solutions that are not only innovative, but helping our customers and partners achieve success despite new challenges. This award recognises that dedication and the excellence of our global team.”

Corporate Excellence Award winners are handpicked by the magazine’s in-house team and assessed against multiple criteria, including company performance, expertise within their industry and client testimonials or recommendations. The awards recognise companies that show commitments to innovation, business growth and providing the best products and services to clients.

Creative Virtual introduced the Neutrino release of V-Person™, their conversational virtual agent and chatbot technology, to the market in 2020. This release combines conversational AI with a powerful orchestration platform (V-Portal™) and unrivalled industry expertise to help enterprises unlock their knowledge and create AI-enhanced conversations with customers and employees. Based on nearly two decades of delivering successful self-service solutions, this innovative release brings together humans and AI with powerful integration options and easy-to-manage workflows.

Learn more about the company’s innovative conversational self-service solutions and expert consultation and support on the Creative Virtual website.

ABOUT CREATIVE VIRTUAL

Creative Virtual is a world leader in virtual agent, chatbot, live chat and conversational AI solutions that bring together humans and artificial intelligence to create conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. Leading global organisations, including HSBC, BT, Chase, Intercontinental Hotels Group, Lloyds Banking Group and American Family Insurance, rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.

Named the Product Leader in AI-Enhanced Customer Self-Service by Frost & Sullivan and awarded The Queen’s Awards for Enterprise: Innovation, Creative Virtual delivers an industry-leading combination of proven technology and expert guidance from a highly experienced team and extensive partner network. Our global team supports installs around the world in over 35 languages, providing both localised support and international insights to our customers and partners.

To learn more visit http://www.creativevirtual.com.

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Mandy Reed
Creative Virtual
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