CRMXchange Announces Upcoming Customer Support Webcast Schedule

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CRMXchange, celebrating over 1000 online webcasts and a leading online information resource for customer care/contact center professionals, announces a series of free educational events to address these vital issues. The schedule includes webcasts on topics such as Agent Empowerment and Upcoming Trends.

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October 29 – November 9 “Best Practices in Workforce Optimization” Virtual Conference
Produced by QATC, SWPP, CRMXchange

Register today and learn from industry thought leaders - all without leaving your office. No travel is necessary to connect with the most knowledgeable people in the business. Simply log on during the conference and attend any or all of the 16 live webcasts that are most valuable to you. Topics discuss workforce management, speech analytics, quality assurance, coaching, and performance optimization. Win prizes -- just by visiting the virtual booths -- and download the 'SWAG BAG', a curated compilation of ebooks, infographics, studies, and white papers. FREE

November 15 - Using Sharpen in Your Contact Center for a Better Agent and Customer Experience
Presented by Sharpen Technology

With attentions and budgets around customer experience growing, it’s time to address the root issues behind customer satisfaction. The key is to treat agents the way they should treat customers. Sharpen saw the challenges call center managers are dealing with: to provide strong coaching and training opportunities to improve the agent and customer experience. During this webcast you will hear:    

  • How to simplify the agents’ experience at work and empower them to love their jobs and helping the customers.    
  • How to use in-line training and in-line coaching to give agents feedback in the moment.    
  • How to use scorecards to develop agents.    
  • How insights and analytics can help optimize the customer journey and agents’ experience.

December 4 - Tech Tank Roundtable - Enhancing Customer Engagement – Trends for 2019 and Beyond
Presented by: NICE inContact and VHT

This roundtable explores the most effective ways to provide your customers with expanded capability to resolve any issues on their own first, then seamlessly move to other channels. Join industry experts as they discuss and display the newest technologies and trends.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources. To view the full schedule of upcoming webcasts for the year and to register for individual sessions, visit: http://www.crmxchange.com/call_center_webcasts.asp.

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Sheri Greenhaus

Sheri Greenhaus
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