“The year 2020 brought numerous unexpected challenges to all of us,” said Chris Flakus, Chief Operating Officer of CSI. “Instead of giving in to these challenges, our team members stepped up to the plate and found opportunities to lift ourselves and others out of adversity.”
JACKSONVILLE, Fla. (PRWEB) February 02, 2021
The CSI Companies today announced that all of its participating divisions have received ClearlyRated’s 2021 Best of Staffing Awards for Client and Talent satisfaction, earned by less than two percent of all staffing agencies in the U.S. and Canada.
Presented in partnership with CareerBuilder and gold sponsors Indeed & Talent.com, ClearlyRated's Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates. On average, clients of winning agencies are twice as likely to be completely satisfied and candidates who have been placed by winning agencies are twice as likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
For the second year in a row, CSI Financial earned the Best of Staffing awards for both candidate and client satisfaction. CSI Professional and CSI Tech maintained their Diamond Award winner status in 2021. The Diamond Award recognizes companies who have earned the Best of Staffing Award for at least five years in a row. CSI Professional has earned the Best of Staffing awards since 2013 while CSI Tech has earned the Best of Staffing awards since 2014.
“The year 2020 brought numerous unexpected challenges to all of us,” said Chris Flakus, Chief Operating Officer of CSI. “Instead of giving in to these challenges, our team members stepped up to the plate and found opportunities to lift ourselves and others out of adversity.”
In 2020, the Net Promoter® Score staffing industry average for client satisfaction was 28%. CSI Financial received a score of 88.2%, up from 73.3% in 2020. CSI Professional, received a score of 72%. CSI Tech received a score of 82.3%.
For talent satisfaction, the Net Promoter® Score staffing industry average was 18% in 2020. From their placed candidates, CSI Financial received a score of 65.5%, CSI Professional received a score of 71.1%, and CSI Tech received a score of 75%, up from 70.5% in 2020.
“After one of the most turbulent years in modern history, winners of the 2021 Best of Staffing award have proven their commitment to go above and beyond in support of their clients and placed talent," said ClearlyRated's CEO and Founder, Eric Gregg. "These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client and talent experience above all else. It is my honor to celebrate and showcase the 2021 Best of Staffing winners alongside feedback from their actual clients and placed talent on ClearlyRated.com!”
About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at clearlyrated.com/solutions.
About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and placed talent. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.
About The CSI Companies
Headquartered in Jacksonville, Fla., CSI provides national staffing solutions by placing top talent in the technology, financial, accounting, healthcare, and other professional industries across the country. In 2010, CSI became a part of Recruit Global Staffing, active in Asia, Europe, North America and Oceania. Recruit Global Staffing is a leading global HR service provider, and part of Recruit Holdings Co., Ltd. To learn more about CSI, visit thecsicompanies.com.