Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

Customer Gateway Launches: Helps Bridge Digital Retail's Online to In-store Gap

eLEND Solutions' new platform is designed to accelerate transactions, remove online-to-in-store information disconnects and enable customers to do more remotely


News provided by

eLEND Solutions

Mar 10, 2022, 10:00 ET

Share this article

Share toX

Share this article

Share toX


LAS VEGAS, March 10, 2022 /PRNewswire-PRWeb/ -- eLEND Solutions, an automotive FinTech company focused on accelerating 'transactional' digital buying experiences, today announced at The NADA Show 2022, the launch of Customer Gateway, a certified, secure platform that enables car buyers/shoppers to complete more buying steps remotely (away from the dealership). By simplifying the purchasing process, and eliminating online to in-store experience gaps, Customer Gateway can reduce in-store transaction times – a key pain point for both car buyers and auto dealers.

"Digital retailing does not mean that the traditional sales process goes away. Buyers are always going to prefer to shop and transact on their own terms, so sales processes must be flexible enough to meet the needs of all buying scenarios – online only, in-store only, and hybrid. This is why we developed Customer Gateway – to help unify the buying experiences and enable frictionless online to in-store transitions by connecting workflows," said Pete MacInnis, CEO and Founder of eLEND Solutions.

Customer Gateway is focused on facilitating consumers’ and auto dealers’ common goal: Sell the car as efficiently and transparently as possible

Post this

Customer Gateway allows car shoppers/buyers, prior to a dealership visit, to re-access and update previously submitted information and upload any required documentation (i.e. Driver License, Proof of Insurance, Income, etc.), while also tying their vehicle of interest, trade, cash down and desired payment terms to the actual credit application process. It streamlines the experience and enhances continuity by integrating with platforms involved in the sales and finance deal flow, including DealerTrack & RouteOne, securely moving critical information between the dealership's CRM, Inventory and F&I platforms.

"Missing or problematic integrations create information disconnects and inefficiencies, which is directly related to consumers' #1 car buying complaint: it takes too long to purchase a vehicle. Customer Gateway makes the entire buying experience easier and more efficient for buyers and sellers. It is focused on facilitating consumers' and auto dealers' common goal: Sell the car as efficiently and transparently as possible," continued MacInnis.    

In the first month of Customer Gateway's soft launch, 99% of the nearly 5,300 customer documents uploads were customer-initiated, unsolicited by the dealer – offering compelling evidence that consumers crave opportunities to do more of the sales process remotely.

Customer Gateway is a plus for dealers because it makes more information about the customer's buying power transparent, earlier in the engagement - enabling the dealer to work closely with their potential buyers right from the start, quote realistic payment terms, structure more profitable deals faster and improve closing ratios.

Dealerships who have piloted Gateway confirm its benefits: Said Rob Gonzalez of Rush Chevrolet Texas: "eLEND Solutions is a core component of our Digital Retail strategy, with almost 500 customers monthly getting pre-qualified upfront in the sales process with their online tool. The Customer Gateway feature takes it to the next level with a good percentage of those customers updating their information and uploading documents to speed up the process.

Tony Klarakis of Dan Cummins Chevrolet Buick – KY- agrees: "eLEND Solutions generates almost 800 online credit apps per month for us. When they turned on the Customer Gateway, our customers started uploading documents on their own, helping us get deals done much faster and more efficiently. This is Real Digital Retailing for Dealers!"

How Customer Gateway works:

  • Once a customer has raised their digital hand with intent to buy through one of eLEND's Credit or Identification solutions, or through API's from other digital retailing sources, the Customer Gateway reaches out to the customer via text or email to begin the process.
  • Upon secure login, the customer can upload as well as re-access and update, information and documentation. This, in turn, ties their vehicle of interest, vehicle trade-in, cash down and desired monthly payment to the actual credit application process.
  • The customer can choose to pre-qualify online or to digitally update their current credit app with co-signers, co-buyers and references, along with additional digital consent/signatures, to send application to lenders.
  • Documentation that the customer can securely upload includes driver license, auto insurance card, recent paystubs, utility bills and any other documents requested by the dealer in the negotiation process.
  • The platform preserves a consistent, certified and secure flow of the consumer's information across the entire transaction, from online to instore with a progress bar showing the customer how much of the sales process information has been completed. The dealership can configure any information that needs to be completed remotely by the customer. This information progress bar is also displayed on the dealership dashboard.

Customer Gateway enters the market as auto dealerships continue to struggle with shortening transaction times: the time spent in dealerships by consumers has decreased by only five minutes in the past five years, Cox Automotive(1) reports, in spite of the pandemic and accelerated digital retailing adoption. Dealers, meanwhile, overwhelmingly agree that there is disconnect between online shopping and instore buying and that it must be solved to shorten transaction times and improve customer experience(2).

"The biggest barriers to digital retailing's ability to improve transaction times, PVR and customer satisfaction, are the chronic information and process disconnect from the online to instore process. Customer Gateway can solve this, shifting the information pendulum back towards the auto dealer and helping to transition Digital Retailing from a Lead Generation model to a Deal Generation model – and that is a game-changer," concluded MacInnis.

The company will be demonstrating Customer Gateway at the 2022 NADA Show at booth 4307W.

About eLEND Solutions:
DealerCentric Solutions® Inc. (dba eLEND SolutionsTM) is a privately-held automotive FinTech company focused on deal generation solutions – that power transactional digital buying experiences for the retail automotive industry. The platform specializes in digital credit, identity, and finance solutions for remote and in-store shoppers, designed to accelerate conversions of digital end-to-end purchase experiences concluding with fundable, transactable deal structures.

For more information, please visit http://www.elendsolutions.com.

Contact Media Relations:
Melanie Webber, mWEBB Communications, (424) 603-4340, melanie(at)mwebbcom(dot)com
Crystal Hartwell, mWEBB Communications, (714) 987-1016, crystal(at)mwebbcom(dot)com

(1) Cox Automotive 2022 Car Buyer Journey study - the time consumers spent with the auto dealership dropped only five minutes in five years: from 2:42 minutes in 2017 to 2:37 minutes in 2021 https://www.coxautoinc.com/news/2021-car-buyer-journey-study/
(2) https://www.elendsolutions.com/press_release/survey-auto-dealers-disconnected-about-solving-digital-retailing-disconnects/

Media Contact

Crystal Hartwell, mWEBB Communications, +1 (714) 987-1016, [email protected]

Melanie Webber, mWEBB Communications, (949) 307-1723, [email protected]

SOURCE eLEND Solutions

Modal title

eLEND Solutions Customer Gateway Dashboard
eLEND Solutions Customer Gateway Dashboard
eLEND Solutions Customer Gateway Dashboard

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.