EL SEGUNDO, Calif. (PRWEB) April 14, 2020
UniVoIP announced today that TMC, a global, integrated media company, has awarded UniVoIP’s OmniChannel Contact Center Management & Planning Tools the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award. Honored for exceptional innovation and a commitment to improving the customer experience, TMC highlights UniVoIP’s OmniChannel Contact Center as a product that enables UniVoIP’s clients to meet and exceed the expectations of their customers.
Delivering browser-based tools including call and screen recording, forecasting, and interactive visual queue, contact center supervisors are equipped with operational insights for more effective decision making and workforce optimization.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor UniVoIP with a Workforce Optimization Innovation Award,” said Rich Tehrani, CEO, TMC. “Its OmniChannel Contact Center Management & Planning Tools has proven deserving of this elite status and I look forward to continued innovation from UniVoIP in 2020 and beyond.”
Enabling a systematic approach to contact center planning and management strategy, supervisors can collect data, forecast contact center activities, calculate required resources, schedule agents and determine contact center costs to ensure delivery of an optimal customer experience. “With our OmniChannel Contact Center Management and Planning tools, our customers can accurately identify and address ongoing areas of operational improvement and provide an elite-level of customer experience that increases customer retention rates,” says Michael Bacich, Executive Vice President of Sales, UniVoIP.
To help businesses nationwide reach optimum productivity while transitioning to a remote workforce during the COVID-19 pandemic, UnIVoIP continues to offer complimentary access to their virtual collaboration solutions, UniBridge and UniVoIP App. “We are determined to help our customers and businesses achieve workforce optimization with our remote collaboration and productivity tools despite the limitations our nation is experiencing during this unprecedented time,” says Dean Manzoori, Chief Technology Officer, UniVoIP. Determined to provide customers with continued innovation, UniVoIP plans to unveil their Direct Routing solution integrating with Microsoft Teams (MS Teams) in the coming weeks. Visit https://univoip.com/solutions/microsoft-teams/.
UniVoIP is leading provider of UCaaS (Unified Communications as a Service) solutions with focus on customer satisfaction. UniVoIP serves medium to large enterprises everywhere by leveraging best-of-breed integrated business communications platforms that deliver advanced multimedia contact center functionality, cloud-based collaboration tools, mobility applications, and a world-renowned suite of advanced IP phones including mobile integration. Powered by a team with over 40 years of experience together, UniVoIP is an industry leader, delivering comprehensive UCaaS solutions to a variety of industries including education, legal, finance, nonprofit, real estate and healthcare.
About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER Magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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