LAKE FOREST, Calif., April 11, 2019 /PRNewswire-PRWeb/ -- Anyone Home, the industry-leading provider of technology that helps rental-housing operators engage and connect with residents and prospects, today announced CWS Apartment Homes is implementing its CRM and Access Scheduler solutions across its entire portfolio. The operator manages 102 apartment communities totaling 29,000 apartment homes, located in Texas, the Southeast and the Pacific Northwest.
"At CWS Apartment Homes, we took a systematic and methodical approach in vetting CRM platforms. After several months of reviewing different CRM platforms, which included three months of A/B testing, we are excited to announce our partnership with Anyone Home," said Holyce Caldwell, vice president of marketing at CWS Apartment Homes. "We found the functionality of Anyone Home best supports the full lifecycle from prospect to renewal. The Anyone Home platform consolidates communication into one easy-to-use interface for our sales professionals, while the backend person-centric architecture provides CWS Apartment Homes with the cleanest data to help uncover additional cost-savings."
The Anyone Home CRM allows apartment communities to combine all of their sales, marketing and resident information in a single platform. It offers powerful lead management tools, provides agents with needed notifications and alerts, enables seamless communication with residents and prospects, and creates comprehensive insight into marketing and leasing agent performance.
Recent pilots similar to the CWS evaluation showed an increase in tour volume of more than 50 percent. Consequently, the company has seen lease:lead conversion rates increase by as much as 30 percent after CRM deployment. The end result is the ability to decrease inefficient advertising spend while providing a superior customer experience.
The Access Scheduler allows prospects to browse, schedule and reschedule their own property tours instantly from any internet-ready device. It automatically integrates with a community's existing Outlook or Gmail account along with availability within their property management software calendar to ensure the most up-to-date availability and accuracy. Access Scheduler converts prospects at 10.4 percent versus the typical lease:lead conversion rate of approximately 5 percent. The technology saves time for both leasing agents and prospects by eliminating back-and-forth scheduling communication. Access Scheduler also can combine with Anyone Home's lockbox and smart-lock solutions to allow prospective renters to schedule self-guided tours and then safely tour properties without a leasing agent present.
"We could not be more excited about our partnership with CWS Apartment Homes," said Todd Katler, CEO of Anyone Home. "This is a top-notch management company with a real passion and dedication to providing their residents and prospects with outstanding experiences. We look forward to working with them to make their leasing agents' jobs easier and, in turn, make sure their leads and renters are provided with outstanding service and care."
Anyone Home also offers comprehensive training and live customer support for onsite staff to reduce downtime and ensure the CRM and Access Scheduler solutions operate efficiently.
"A big part of our decision to partner with Anyone Home came from their hands-on approach with our account. From training and integration to ongoing support and proactive communication, they truly exceeded our expectations," said Caldwell of CWS. "We look forward to the Anyone Home product roll-out and their continued white-glove approach to CWS Apartment Homes."
About Anyone Home
Headquartered in Lake Forest, Calif., Anyone Home is completely focused on prospect and resident engagement. Its solutions and services provide the most efficient, effective and comprehensive engagement experience for prospects, residents and leasing teams.
Its solutions include the Anyone Home CRM, Access Scheduler, lockboxes and smart locks, Contact Center services and analysis of leasing agents' calls with prospects.
For more information, visit AnyoneHome.com.
SOURCE Anyone Home Inc.
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