Darrin Poole Joins ESO as Vice President of Customer Experience

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Poole brings years of experience creating and executing customer-centered growth for SaaS companies.

Great customer experience is essential to our core philosophy and will be critical to help ESO grow and scale our business.

ESO, the leading data and software company serving emergency medical services (EMS), fire departments, hospitals, and state EMS/trauma offices, today announced Darrin Poole has been named Vice President of Customer Experience and Site Lead for ESO’s Des Moines location. Poole brings more than 30 years of experience leading strategic initiatives tied to customer growth, customer experience and customer satisfaction to help organizations create a sustained competitive advantage.

“Great customer experience is essential to our core philosophy and will be critical to help us grow and scale our business,” said Matt Walker, Chief Operating Officer for ESO. “Darrin brings a world of experience with high-growth companies to ESO that will be pivotal to ensure we are firing on all cylinders when it comes to customer support, training and implementation, and professional services.”

Prior to ESO, Poole was Vice President, Customer Experience at ClearAction Continuum, a SaaS technology company that helps companies increase employee engagement across marketing and customer experience professionals. He created customer-centric strategies for global enterprise companies to help increase customer retention, share of wallet and brand loyalty by deploying and increasing the maturity of omni-channel “Voice of the Customer” programs. Poole previously performed in consulting leadership roles where he led marketing and business process initiatives for global companies, including Adobe Systems, Microsoft and HP Enterprise. Poole graduated from the University of North Carolina – Chapel Hill with a degree in economics, where he was a Morehead-Cain Scholar.

“Our customers are fully committed to protecting the safety and well-being of our communities,” said Poole. “We want to provide them a world-class experience to ensure they can maintain focus on community health and safety. I’m excited by this opportunity to lead the charge for such an integral part of our business with an amazing group of people.”

About ESO
ESO (ESO Solutions, Inc.) is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company continues to pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, hospitals, and state EMS offices. ESO currently serves thousands of customers throughout North America with a broad software portfolio, including the industry-leading ESO Electronic Health Record (EHR), the next generation ePCR; ESO Health Data Exchange (HDE), the first-of-its-kind healthcare interoperability platform; ESO Fire RMS, the modern fire Record Management System; ESO Patient Registry (trauma, burn and stroke registry software); and ESO State Repository. ESO is headquartered in Austin, Texas. For more information, visit http://www.eso.com.

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