EL PASO, Texas, Sept. 3, 2019 /PRNewswire-PRWeb/ -- DATAMARK, a leading Business Process Outsourcing company, announced the release of its newest online report for enterprise-level companies today. The latest piece, titled "Top 5 Benefits of Bilingual Contact Centers," demonstrates the importance of providing customer service across multiple languages and shows how doing so can lead to bigger profits and improved customer relationships overall. The full report is live on DATAMARK.net now.
The report is part of an ongoing series of articles which highlight some of the greatest pain points companies have as they grow. Designed to help business leaders minimize inefficiencies and increase profits, the series provides real-world success stories, proven solutions, and industry-related research, making it easier for forward-thinking companies to create winning strategies even in high-competition niches.
Research from Babbel indicates there are more than 400 million native Spanish speakers across the globe, while the Migration Policy Institute notes that 22 percent of Americans don't speak English at home. This means having a Spanish bilingual contact center is not only essential for those who want to compete in a global market, but also those focusing on the United States alone.
"Although every company requires a unique plan of action to address its specific needs, bilingual contact centers are universal," says DATAMARK Vice President of Client Solutions, Nina Brown. "Many organizations don't realize how much business they're missing out on by not providing bilingual services and even those who understand the benefits often struggle to implement them."
She says companies that implement bilingual contact centers provide a better experience for their customers and that the proof is demonstrated in essential benchmarks, such as call abandonment rates, brand reputation, and customer satisfaction scores.
"Top-performing contact centers have specific processes that need to be implemented. Plus, monitoring must be done to ensure the organization is reaching its goals," explains Brown. "This is one of the areas we help with at DATAMARK. We establish bilingual contact centers for our clients and take care of everything in a cost-effective way."
Businesses interested in learning more about outsourcing their bilingual contact centers can visit DATAMARK.net/services/call-centers for details.
About the Company:
Founded in 1989, DATAMARK, Inc. is a leading Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. DATAMARK serves Fortune 500 companies, government agencies, and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India, offering a wide range of outsourced back-office services, including call center services; high-volume digital mailroom and mail center management; and data entry, document processing and document management, and business engineering services.
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