DATAMARK Reveals Top Trends in Business Process Outsourcing for 2020

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New report highlights the changing landscape in BPO and how companies are shifting focus to boost their bottom line.

“We’ve always been excited to share the data and insisted on transparency because we want our clients to see the value we deliver.”

DATAMARK, a leading business process outsourcing company, recently released “Top Business Process Outsourcing (BPO) Trends in 2020,” a new report that explores emerging trends in BPO and provides insights into how organizations are leveraging services to drive business today. The full paper is now available on for review.

The release is part of the DATAMARK Insights series, a growing library that includes industry-specific solutions as well as a variety of how-to-guides, articles, and reports, each designed to provide business leaders with the information necessary to make data-driven decisions.

“Top Business Process Outsourcing (BPO) Trends in 2020” expands upon predictions that never came to fruition, such as automation replacing people, and explores how issues of the past are shaping the future. Additional information on emerging technology, processes, and solutions is also covered.

“DATAMARK has been serving Fortune 500 companies for decades, so we’ve seen firsthand how the landscape has changed and the driving forces behind it,” says DATAMARK Vice President of Client Solutions, Nina Brown.

She notes that out-of-the-box solutions are falling by the wayside as companies seek customized solutions that are tailored to their needs. In some cases, this means choosing to host their outsourced call centers on-shore or near-shore, as opposed to offshoring. It’s often an ideal choice when an organization wants to reduce cultural barriers or tap into a bilingual talent pool. She adds that organizations are expecting more from their BPO firms today too.

“Companies that previously contracted with other BPO firms and didn’t get what they expected are now scrutinizing their contracts more,” she explains. “We’ve always been excited to share the data and insisted on transparency because we want our clients to see the value we deliver.”

Enterprise-level organizations interested in finding out which BPO services can help drive their success or address their biggest pain points can visit to learn more.

About the Company:

Founded in 1989, DATAMARK, Inc. is a leading Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. DATAMARK serves Fortune 500 companies, government agencies, and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India, offering a wide range of outsourced back-office services, including call center services; high-volume digital mailroom and mail center management; and data entry, document processing and document management, and business engineering services.

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