DATAMARK Shows Organizations What to Look for in a BPO Firm in New Guide

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Organizations are turning to BPO firms for increased efficiency and profits with greater frequency, but to get the best results, decisionmakers should be looking for key indicators that the firm can deliver.

“We genuinely want our clients to see the data, so they understand the value we’re bringing to the organization."

DATAMARK, a top business process outsourcing company, recently announced the release of its latest guide for enterprise-level organizations. Aptly titled, “10 Things to Look for in Your BPO Firm,” the straightforward piece walks decisionmakers though some of the most important indicators that signify a BPO firm will be able to deliver a level of service that brings real value to the organization. Those interested in exploring the list in full may view it at DATAMARK.net.

The new guide is part of the DATAMARK Insights series, which includes reports, industry-specific information, and tips that address the challenges large organizations cope with today, providing leaders with the information necessary to make cost-effective decisions and improve success.

“10 Things to Look for in Your BPO Firm” provides a point-by-point look at individual factors that can make or break a BPO firm’s ability to deliver results, such as how they attract talent, keep teams motivated, and have the infrastructure to keep up with the organization’s needs today and tomorrow.

“One of the things we’ve seen a lot lately has been companies coming to us after working with another BPO firm,” explains DATAMARK Vice President of Client Solutions Nina Brown. “Once operations were set up, they realized the BPO firm wasn’t delivering as promised, but there wasn’t any transparency or accountability built into the arrangement.”

Brown says all their contracts have very specific service level agreements and details about how success will be measured, ensuring there’s never any confusion about what DATAMARK is bringing to the table.

“We make a point of establishing criteria in advance and provide our clients with reports to show we’re meeting all objectives,” she adds. “We genuinely want our clients to see the data, so they understand the value we’re bringing to the organization. A lot of our new clients are surprised by the attention we place on accountability because it’s so uncommon, but it’s differences like this which have contributed to our tenure in the industry.”

To learn more about DATAMARK or BPO services, visit DATAMARK.net.

About the Company:

Founded in 1989, DATAMARK, Inc. is a leading Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. DATAMARK serves Fortune 500 companies, government agencies, and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India, offering a wide range of outsourced back-office services, including call center services; high-volume digital mailroom and mail center management; and data entry, document processing and document management, and business engineering services.

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Chelsea Hill
DATAMARK
915-242-6117
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