“Customers will have greater flexibility to realize their full vision for customer experience through our innovative platform, beyond the typical fixed feature offerings.” -Anthony Uliano, Founder & CTO, AMC Technology
RICHMOND, Va. (PRWEB) September 29, 2020
AMC Technology announced today that DaVinci 7.0, a leading iPaaS platform with pre-built integration apps for contact centers, has achieved SAP certification as integrated with SAP Sales Cloud. The integration helps organizations increase agent productivity, improve the agent and customer experience and enhance the efficiency of the entire contact center.
"With this SAP certification, we're excited to bring DaVinci 7.0 to businesses using SAP solutions,” said Anthony Uliano, Founder and CTO of AMC Technology. “Customers will have greater flexibility to realize their full vision for customer experience through our innovative platform, beyond the typical fixed feature offerings.”
AMC started their SAP partnership through the development of an original customer interaction center and maintains that relationship by continuing to deliver deep contact center integration expertise and innovative products that address contact center problems.
The SAP® Integration and Certification Center (SAP ICC) has certified that DaVinci 7.0 integrates with SAP Sales Cloud using standard integration technologies.
About AMC Technology
AMC Technology has led the Computer Telephony Integration (CTI) world by bringing people together through great interactions since 1995. We improve interactions between agents, customers, businesses and communities through our flagship product, DaVinci™, a leading integration platform as a service (iPaaS) for contact centers. DaVinci offers unlimited omni-channel integrations for cloud, premise or hybrid environments. DaVinci integrates best of breed CRMs and CSMs with communication channels enabling contact centers to deliver superior levels of customer service and boost productivity, now and in the future. Visit http://www.amctechnology.com for more information.
About DaVinci
DaVinci is a leading integration platform as a service (iPaaS) Contact Center platform with pre-built apps for CRM/CSM integration. DaVinci’s open framework allows customers to quickly choose and configure the channel apps needed to run a fully integrated Contact Center in the cloud, on-premise, or in a hybrid environment. Users can also create custom apps with DaVinci API’s. Enabled Apps share data and events, and empower your contact center agents to support customers on their preferred channels.
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AMC Technology and other AMC Technology products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of AMC Technology.
Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC), including its most recent annual report on Form 20-F, that could cause actual results to differ materially from expectations. SAP cautions readers not to place undue reliance on these forward-looking statements which SAP has no obligation to update and which speak only as of their dates.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.
