Digital.com Announces 15 Best Call Center Software of 2020
Leading review website helps small businesses discover the most effective solutions to manage and automate customer phone calls
SEATTLE, Oct. 12, 2020 /PRNewswire-PRWeb/ -- Digital.com, a leading independent review website for small business online tools, products, and services, has named the best call center software of 2020. The top-rated solutions were selected based on three key features, which include standard as well as advanced tools.
Experts at Digital.com conducted a 40-hour assessment of over 210 call center software companies across the web. Each company was required to offer enhanced customer support tools with queue and escalation management, call scripting, real-time chat, and more. Researchers also prioritized companies that provide customized solutions for multiple industries. The final requirement included basic features such as call logging and recording, interactive voice response (IVR), and various telephone dialing applications.
"When choosing a call center software, it's important to understand which features are necessary for your customers and industry," says Erica Fagien, Chief Communications Officer of Digital.com. "This easy-to-use guide will help small businesses gain insight into must-have features, pricing, and pros and cons."
To access the complete list of best call center software companies, please visit https://digital.com/call-center-software/.
Top 15 Call Center Software Companies of 2020
-Aspect Unified IP
-Avaya Contact Center
-CallTrackingMetrics
-CloudTalk
-Dialpad Support
-Five9
-FreshCaller
-Genesys Cloud
-LiveAgent
-MightyCall
-NICE inContact Cxone
-RingCentral Engage Voice
-Talkdesk
-Virtual Contact Center by 8x8
-Zendesk
ABOUT DIGITAL.COM
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.
SOURCE Digital.com
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