SEATTLE (PRWEB) December 07, 2020
Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best live chat software of 2020. The top solutions were evaluated based on key features and reporting tools.
Experts at Digital.com examined software with the capability to address and solve customer complaints. Each company was also required to provide sales conversion functions, such as customizable auto-messages that invite site visitors to start a chat. Other qualifications include reporting tools that monitor customer interactions, responses, and conversion rates.
“Live chat software is a great way to provide 24-hour assistance and proactively convert website visitors into customers,” says Josephine Miller, PR Manager of Digital.com. “This review guide can help small businesses determine the best software to meet their needs.”
Digital.com’s research team conducted a 40-hour assessment of over 90 companies from across the web. To access the complete list of best live chat software, please visit https://digital.com/live-chat-software/.
Best Live Chat Software of 2020
- Gubagoo ChatSmart
- ProProfs Chat
- Zoho Chat
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.