Digital.com Highlights Best Help Desk Software for 2020

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Trusted review website helps small businesses discover effective solutions for tracking and managing customer service communications.

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Digital.com, a leading independent review website for small business online tools, products and services, has announced the best help desk software for 2020. The guide features 20 top solutions based on customer feedback, pricing, and plan options.

According to Digital.com, help desk software is ideal for small businesses that can not afford a dedicated customer service team. Experts for the website evaluated several solutions with capabilities such as a self-service portal to start requests, a ticketing system for teams to sort and prioritize requests, social media integrations and more. Software companies selected for the final list all offer flexible pricing and platforms that can be customized to meet the needs of each business.

“When customers have a positive experience, they’re more likely to make a repeat purchase or recommend the product or service to a friend,” says Erica Fagien, Chief Communications Officer at Digital.com. “Therefore, finding the right help desk software is important for any small business that wants to provide personalized support and improve or maintain relationships with customers.”

Digital.com developed this guide to help small businesses and startups make informed decisions about customer service solutions. To access the complete list of top help desk software systems, please visit https://digital.com/blog/help-desk-software/.

Top Help Desk Software Solutions for 2020

  • Abhisi
  • Agiloft Service Desk
  • Boomtown
  • BOSS Solutions
  • Cayzu
  • Freshdesk
  • HappyFox
  • HelpDesk
  • iSupport Software
  • JIRA Service Desk
  • LiveAgent
  • ManageEngine ServiceDesk
  • ProProfs Help Desk
  • SolarWinds Service Desk
  • TeamSupport
  • TOPdesk
  • Trakdesk
  • Vision Helpdesk
  • Zendesk
  • Zoho Desk

ABOUT DIGITAL.COM
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/

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Erica Fagien
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