Digital.com Names Best Ticketing Software for Year 2021

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Online guide highlights the most reliable systems for tracking and resolving customer requests

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Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best ticketing software of 2021. The top systems were selected based on core features and reporting tools.

Experts at Digital.com evaluated platforms with real-time chat that enable customers to ask questions, stay up to date with resolution status, and provide valuable feedback. Software solutions were also required to support multiple payment and social integrations. The study examined reporting tools that provide insight into growth, sales, and agent response time.

“Ticketing software not only improves efficiency, but it also facilitates better communication and follow up,” says Josephine Miller, PR Manager of Digital.com. “This guide highlights the top solutions and must-have features.”

Digital.com’s research team conducted a 40-hour assessment of over 120 solutions. To access the complete list of best ticketing software, please visit https://digital.com/ticketing-software/.

Best Ticketing Software of 2021

-ConnectWise Control
-Freshdesk
-Freshservice
-Front
-HappyFox
-Kayako
-LiveAgent
-ManageEngine
-ProProfs Help Desk
-Salesforce Essentials
-SolarWinds Service Desk
-SysAid
-TeamSupport
-Zendesk
-Zoho Desk

ABOUT DIGITAL.COM
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.

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Josephine Miller
Digital.com
(800) 603-0154
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