Dimensional Insight cited as a responsive partner who understands customer goals and proactively guides them to success
BURLINGTON, Mass., May 2, 2025 /PRNewswire-PRWeb/ -- Dimensional Insight®, an industry leader in healthcare data and analytics solutions, today announced that it has achieved the highest overall customer satisfaction in KLAS Research's newly released "Data & Analytics Platforms 2025" report. In addition, Dimensional Insight achieved the highest scores in helping healthcare organizations not only access data, but also operationalize insights to drive meaningful outcomes.
KLAS' research highlights several challenges healthcare organizations face today, from data aggregation issues to internal alignment struggles. Dimensional Insight customers, however, report experiencing fewer barriers, stronger vendor support, and greater value compared to the industry average. The report emphasizes Dimensional Insight's strength as a "responsive partner who understands their [customers'] goals and proactively guides them to success," with customers citing the company's proactive service, stable support contacts, and a commitment to delivering value.
Dimensional Insight earned a 91.1 overall performance score—the highest of all measured vendors—and received high ratings across key customer experience pillars including Culture, Loyalty, Product, Relationship, and Value.
"Our philosophy has always been to build true partnerships with our customers, working alongside them to deliver technology that solves their real-world challenges," says Fred Powers, co-founder & CEO of Dimensional Insight. "The results of this KLAS report are a testament to the dedication of our entire team. We are proud to once again be recognized for not just the quality of our platform, but also for the outcomes we help our customers achieve."
The "Data & Analytics Platforms 2025" report evaluates vendors based on their ability to help healthcare organizations synthesize complex data and turn it into actionable insights that improve operations, financial performance, and patient outcomes. The findings reinforce Dimensional Insight's reputation as a trusted partner in healthcare analytics, delivering both innovation and personalized support to help organizations succeed.
For more information about Dimensional Insight's healthcare analytics solutions, visit http://www.dimins.com.
About Dimensional Insight
Dimensional Insight is a leading provider of personalized analytics, turning complexity into clarity for smarter decisions and real results. We are your one-stop shop for all your analytics needs: with our in-house technology, consulting, and applications, every part of our solution is seamlessly integrated for flexibility, efficiency, and value. Founded in 1989, Dimensional Insight has thousands of customer organizations worldwide. Dimensional Insight has been ranked #1 in the annual Best in KLAS report 11 times, and it consistently ranks as a top-performing analytics organization by customers and industry analysts in its core market segments.
About KLAS Research
KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption.
Media Contact
Kathy Sucich, Dimensional Insight, 781-419-2145, [email protected], https://www.dimins.com
SOURCE Dimensional Insight
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