Dimensional Insight Announces New Survey Shows EHR Analytics Doesn’t Fully Meet Healthcare Organizations’ Analytical Needs

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Definitive Healthcare survey sponsored by 2020 Best in KLAS Healthcare Business Intelligence/Analytics winner finds top challenges are slow reporting/querying, lack of advanced or robust analytics, and lack of interoperability with other systems

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This survey demonstrates that while EHR companies claim to provide comprehensive analytics to their customers, hospitals and health systems feel these tools are lacking in functionality.

Dimensional Insight®, maker of Diver® Platform, the 2020 Best in KLAS healthcare business intelligence and analytics solution, today announced the results of a Definitive Healthcare survey on EHR analytics that it sponsored. The survey found that EHR analytics yields lower user satisfaction than both analytics-specific platforms and in-house solutions. Users feel most frustrated with the speed of EHR analytics solutions, the lack of robustness, and the lack of interoperability.

Definitive Healthcare surveyed 108 healthcare leaders about their use of analytics solutions. Overall, 90% of healthcare organizations use the analytics in their EHR systems, with nearly 50% of organizations using EHR analytics exclusively or as their primary analytics tool. However, despite widespread use, satisfaction with EHR analytics is lower than satisfaction with both analytics-specific platforms and in-house solutions.

  • On a scale of 0-10 (0=extremely dissatisfied, 10=extremely satisfied) users of EHR analytics report an average satisfaction rating of 5.58.
  • Users of in-house solutions report an average satisfaction of 6.51, and analytic-specific platform users report an average satisfaction of 6.69.

EHR analytics users frequently reported technology challenges with their solutions:

  • 43.4% said reporting and querying of EHR analytics is slow.
  • 35.8% said the component is not robust or advanced enough.
  • 30.2% felt challenged with interoperability with other systems.
  • 28.3% said EHR analytics lacks the visualization they need.
  • 26.4% said the user interface is difficult to understand or use.

On the flip side, top challenges with analytics-specific platforms were interoperability with other systems (59.4%) and cost (40.6%). Both current users (6.85 on 0-10 scale) and non-users (7.40) of these platforms felt the solution could add value to their ability to perform analytics.

“This survey demonstrates that while EHR companies claim to provide comprehensive analytics to their customers, hospitals and health systems feel these tools are lacking in functionality,” says George Dealy, vice president of healthcare solutions at Dimensional Insight. “Analytics users find these tools slow, unadvanced, and not catered to their needs, while finding much greater satisfaction with analytics-specific platforms.”

Dimensional Insight and Definitive Healthcare will be holding a webinar to share more in-depth results from the survey.
    When: Tuesday, May 12, 2020
    Time: 2:00 p.m. ET / 1:00 p.m. CT / 12:00 p.m. MT / 11:00 a.m. PT
    Panelists: Brendan Fitzgerald, Senior Director of Research, Definitive Healthcare
    Kathy Sucich, Director of Healthcare Marketing, Dimensional Insight
    Register: https://attendee.gotowebinar.com/register/7152076155026844941

To learn more about the results of the survey, you can download a full report at: https://www.healthcare.dimins.com/resources/whitepapers/healthcare-organizations-ehr-analytics/

About Dimensional Insight
Dimensional Insight® is a leading provider of analytics, data management, and performance management solutions, offering a complete portfolio of capabilities ranging from data integration and modeling to sophisticated reporting, analytics, and dashboards. The company is a seven-time Best in KLAS winner in healthcare business intelligence and analytics, most recently ranking #1 in 2020. Founded in 1989, Dimensional Insight has thousands of customer organizations worldwide. Dimensional Insight consistently ranks as a top performing analytics organization by customers and industry analysts in its core market segments including healthcare, manufacturing, and beverage alcohol. For more information, please visit https://www.dimins.com/.

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