DiRAD Technologies, Inc. has announced that they are now an Awarded Statewide Contract (SWC) Vendor for Outsourced Contact Center services in the state of Massachusetts.
CLIFTON PARK, N.Y., Oct. 20, 2026 /PRNewswire-PRWeb/ -- DiRAD Technologies, Inc. has announced that they are now an Awarded Statewide Contract (SWC) Vendor for Outsourced Contact Center services in the state of Massachusetts.
Massachusetts state agencies, political subdivisions, and other qualified agencies can now take advantage of DiRAD's call center staffing, live training, and support. They can also incorporate DiRAD's technical innovations, like AI-powered agents and more.
"We look forward to applying the same customer experience principles to the State that other government agencies have been able to take advantage of," said John Michne, DiRAD Vice President. He also added, "We are at the forefront of innovation as we help bridge the gap between live agent support and virtual agents."
About DiRAD Technologies
Founded in 1984 and located in Clifton Park, New York, DiRAD Technologies, Inc. is a telecommunications solution innovator, providing next-generation Unified Communications, Contact Center technology and staffing, Virtual Agents, and Interactive Voice Response (IVR) solutions. DiRAD partners with customers to deliver dramatic results through innovative technology, improving customer service, efficiency, and cost savings. DiRAD's major customer segments include government and higher education, with a national sales and support presence.
Media Contact
John Michne, DiRAD Technologies, 1 5185094014, [email protected], https://www.dirad.com/
SOURCE DiRAD Technologies
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