Direct and Generali Global Assistance Grow Revenue and Help Protect Guests

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Generali Global Assistance announces partnership with Direct

Generali Global Assistance, a leading provider of travel insurance and damage protection for the vacation rental industry, is happy to announce their partnership with Direct, an enterprise property and reservations management system for running short-term rental operations, distribution, and accounting. Seamlessly integrated with Direct, Generali travel insurance and damage protection plans help property management companies grow business and protect guests.

When guests purchase Generali travel insurance, they receive coverage for their prepaid reservation costs if they unexpectedly have to cancel or interrupt their trip because of a covered reason, such as COVID-19 sickness. Offerings include regional plans for coastal, waterfront and mountain properties, with specific coverages for weather-related and other events guests encounter when traveling to those destinations. Along with access to 24/7 Travel Assistance, Generali plans help with certain unexpected costs, such as medical expenses if a guest gets sick on their trip and needs treatment or evacuation.

Generali products include a solution for another travel mishap: accidental rental damage. Offered to guests for a one-time payment instead of a security deposit, Vacation Rental Damage Protection provides coverage for accidental damages during the guest’s stay.

Helping guests when things go wrong, travel insurance and damage protection improve satisfaction and enhance the guest experience. Every Generali plan purchased earns commission, creating supplementary revenue for property management companies while offloading risk. This partnership with Direct allows property managers to include Generali offerings in their booking process quickly and easily.

“We are thrilled to partner with Direct to offer valuable vacation rental protection solutions to guests,” said Chris Carnicelli, CEO of Generali Global Assistance. “Vacation rental protection provides another revenue stream for property management companies that work with Direct, and guests are able to book their vacation rentals and purchase insurance through a seamless online experience.”

Wes Smithe, Chief Executive Officer at Direct says, “Our industry has learned a lot during the pandemic, and now more than ever guests are looking for travel protection. We’re very excited to offer a seamless experience for guests and property management companies with Generali.”

About Generali Global Assistance

When you partner with Generali Global Assistance, you’re working with an industry leader backed by one of the world’s largest insurers. Offering travel insurance plans with region-specific coverages and protection against accidental damage to your rentals, our vacation rental insurance programs easily integrate with top software platforms and have helped property management companies earn more revenue and improve guest satisfaction for 30 years. Our success is built on our reputation for assisting travelers in the most difficult of circumstances and delivering vacation rental protection solutions designed to meet your needs.

Vacation Rental Insurance FAQ’s for Property Managers

Why should I offer Vacation Rental Insurance?

Vacation rental insurance helps you offload risk and protect your guests. You also earn revenue.

What are the key benefits of travel insurance?

Travel insurance provides reimbursement if your guest has to cancel their trip or go home early because of a covered reason, including COVID-19 sickness. Plans can also include coverage should they get sick while traveling and need to seek medical treatment or evacuation. Insured guests also receive access to telemedicine services and 24/7 Travel Assistance.

If you rent mountain or coastal properties, regional options are available with enhanced coverage for certain weather related problems that are common in those areas.

What are the benefits of damage protection?

Vacation Rental Damage Protection is an easy alternative to taking security deposits. Guests make a one-time payment up front and receive coverage for accidental damages during their stay. Guests can relax, knowing they have coverage and are more likely to report damages if they occur.

How do I get started?

Visit us online or call us at 866-999-4018

About Direct

Rated one of the top vacation rental software platforms by, Direct is a robust and modular enterprise property and reservations management system for running short-term rental operations, distribution, and accounting. The unit type-agnostic platform includes full trust accounting with integrated payouts, fully-customizable and codable website builder, native channel management, native CRM and call center, staff workflows with integrated invoicing, unified inbox and auto-messaging, open API, a third-party integrations marketplace, and much more.

For press inquiries, email or call 1-312-878-4576. For more information, visit or follow us on Twitter @directpms or Linkedin @direct-software.

Direct is a fully-registered trademark of Vacation Rental Partners Inc.

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Wes Smithe
+1 312-878-4576
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