Part of DoorLoop's team of AI agents that never clocks out, the Receptionist Agent resolves tenant texts and portal messages around the clock using real property data and each operator's rules.
MIAMI BEACH, Fla., Oct. 29, 2026 /PRNewswire-PRWeb/ -- DoorLoop, the agentic property management software company, today announced the availability of the DoorLoop Receptionist Agent, an AI-powered team member that handles tenant conversations around the clock, resolves routine requests, and escalates only what requires human attention.
Property management doesn't stop when the office closes. Neither should tenant service.
The Receptionist Agent is part of DoorLoop's growing team of specialized AI agents, unveiled at the National Association of Residential Property Managers (NARPM) Annual Convention in Las Vegas.
One agent. Every message. Real resolution.
A tenant texts about a late fee. Another sends a portal message to check on a maintenance request. A third asks about their lease renewal date.
Traditionally, each interaction creates another task for the property management team. DoorLoop Receptionist Agent changes that by bringing every conversation into one intelligent, always-on service experience.
The agent is designed to:
Be there, day or night. Handle incoming SMS and tenant portal messages, including nights, weekends, and holidays. Voice and email are coming soon.
Resolve requests using real property data. Reference lease terms, account balances, property information, and open work orders to answer questions accurately and in context.
Serve tenants across languages. Communicate with tenants in their preferred language while giving property managers an English translation of the conversation, so language barriers don't create more work for the team.
Follow the operator's rules, not a generic script. Apply company-specific policies covering everything from late fees and pet restrictions to maintenance responsibilities, without requiring complex decision trees.
Know when a person is needed. Escalate sensitive, exceptional, or out-of-policy requests with the conversation history, relevant records, and reason for escalation attached.
Keep everything on the record. Log conversations and agent activity in DoorLoop, giving teams visibility into what was handled and what needs attention.
Whether a company manages dozens or thousands of units, tenants can receive timely, consistent service without every additional interaction creating more manual work. For larger operators managing properties across multiple teams and locations, the Receptionist Agent helps maintain consistent service and apply company-specific policies at scale.
Not another AI tool. AI built into the system that runs the business.
While much of the property management industry adds AI tools alongside existing software, DoorLoop built AI into the system itself. The same platform that manages leases, accounting, payments, and maintenance also powers the agents that act on that information.
That means the Receptionist Agent doesn't have to guess about a tenant's balance, rely on outdated information, or send a property manager searching through another system. It references the records already in DoorLoop and responds within the rules the operator has set. And unlike AI systems that operate as black boxes, DoorLoop puts the operator in control. Every agent is designed around three principles:
Logged. Every agent action lands in a plain-language log, attributed to the agent that took it.
Reversible. Actions can be walked back from that log. Messages already sent stay sent, and nothing is erased.
Granted. Every agent starts by asking for approval before it acts. Operators decide how much autonomy each one earns and can dial it back anytime.
Meet the team that never clocks out
The Receptionist Agent is part of a new operating model for property management: a team of specialized AI agents working inside DoorLoop, following each property manager's rules, and giving teams more time to focus on the decisions and relationships that grow their business.
The Receptionist Agent is just the beginning. DoorLoop plans to introduce new specialized AI agents on a regular cadence, expanding the work property managers can hand off while keeping them in control.
More time to grow. Less time managing the inbox.
For property management companies, the value goes beyond faster tenant responses. It's the ability to redirect time and attention toward higher-value work.
"I appreciate being able to review tenant tasks and questions that the Doorloop AI Agent automatically addressed and resolved without requiring my direct involvement," said Tovi Sadres of Dazzres, a Texas-based property operator and early user of DoorLoop's AI agents.
"Property managers don't need another inbox or another chatbot. They need tenant requests resolved. The Receptionist Agent works inside the same system that runs their business, on their rules, so teams can grow without spending more of their day answering the same questions," said Ori Tamuz, CEO and co-founder of DoorLoop.
Availability
The Receptionist Agent is available now to DoorLoop customers on DoorLoop Connect and DoorLoop Multiply plans. To learn more, visit doorloop.com.
About DoorLoop
DoorLoop is agentic property management software. Its AI agents operate inside the same platform that holds a company's accounting, leases and payments, allowing property managers to hand off operational work while retaining control over what each agent is permitted to do.
Ranked #1 for property management software on Capterra and #1 for customer satisfaction on Software Advice, DoorLoop is trusted by teams managing portfolios from dozens to thousands of units.
Founded in 2019, DoorLoop has raised more than $130 million from investors, including a $100 million Series B led by JMI Equity. Today, more than 10,000 paying customers use DoorLoop to run accounting, leasing, maintenance, payments and other property management operations. The company has more than 200 employees across offices in Miami Beach, New York and Tel Aviv.
Learn more at doorloop.com
Media Contact
Lauren Bello, DoorLoop, 1 786-373-5842, [email protected]
SOURCE DoorLoop
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