Driving a Culture of Innovation Likely to Improve HME Back-Office Efficiency

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HME providers who see success readily adopt new technologies, improve standards of work, and foster proactive habits, reports Prochant.

The right culture may be the key to better back-office management. According to a recent best practices study by Prochant, a leading provider of billing and process outsourcing services for the home medical equipment (HME) industry, driving a culture of innovation is one of the best practices for improving back-office efficiency in businesses hit by rising labor rates, reimbursement cuts, and understaffed teams.

These best practices are based on Prochant’s extensive experience managing back-office operations and working with a wide variety of HME provider clients. The findings suggest that reviewing the revenue cycle, building a foundation, and creating a culture of innovation are the most critical drivers of back-office efficiency in the HME industry.

“With close to 600 employees and 20 years’ experience, we have a vast pool of knowledge in this area,” says Joey Graham, executive vice president and general manager at Prochant. “Prochant has found that providers who improve their standards of work, hold their team accountable, and turn to technology are usually the most successful.”

“Cultural innovation is only one path to back-office improvement,” adds Graham. Prochant dives more deeply into this research and makes additional recommendations in its new white paper. “Best Practices for Managing Your Back Office.”

For a detailed description of the findings of this research study, please download a free copy of the report here: http://bit.ly/hmebackoffice. The white paper covers:

  • Overview of front-office operations
  • Details of back-office processes
  • Tools to standardize work
  • Tips to improve standards
  • Technologies for better business

To learn more about Prochant’s services, please visit http://www.prochant.com or contact Sarah Tollie at marketing(at)prochant(dot)com.

About Prochant
Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing existing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success. Headquartered in Charlotte, North Carolina, we work with top medical equipment providers and health systems. For more information, please visit http://www.prochant.com or follow us on LinkedIn and Twitter @prochant.

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Sarah Tollie
Prochant, Inc.
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