ACTIONiQ detects operational exceptions as they unfold, alerting restaurant operators when they need attention. It transforms camera footage into actionable insights for operations and performance measurement across locations.
MARLBOROUGH, Mass., Sept. 30, 2026 /PRNewswire-PRWeb/ -- DTiQ, a leading provider of intelligent video and operational intelligence solutions, today announces the general availability of ACTIONiQ, an AI video analytics solution built for multi-location restaurant and quick-service restaurant operators.
Multi-location restaurants often manage service execution with incomplete or delayed visibility. Reports may arrive after shifts, manual spot checks can miss recurring issues, and traditional video review typically occurs only after a guest experience problem or incident.
ACTIONiQ turns existing camera infrastructure into a real-time source of operational intelligence. By analyzing customer flow, queue conditions, service speed, staffing coverage, dining room conditions, and other key operational indicators, the solution helps teams detect emerging service and execution issues, respond in the moment with greater context, and uncover recurring performance gaps across locations. "Restaurant teams are expected to deliver faster service, consistent execution, and a better guest experience, often with limited visibility into what is happening across locations in real time," explains JL Valente, Chief Executive Officer at DTiQ. "ACTIONiQ helps operators use the video infrastructure they already have to identify issues sooner, understand recurring patterns, and make better decisions while keeping managers in control of the response."
From Video Evidence to Operational Action
ACTIONiQ adds AI-powered detection, configurable notifications, scheduled AI-assisted reviews, and operational measurement, helping teams move beyond reviewing video after the fact. It is built on DTiQ's VIDEOiQ foundation, which operators use to view, verify, and investigate events.
Unlike traditional video systems that primarily help teams review footage after an issue occurs, ACTIONiQ adds an operational intelligence layer to existing video. The solution helps operators detect defined conditions, alert the right teams, measure recurring patterns, and use video-based insights to improve staffing decisions, coaching, process compliance, and brand execution across locations.
Built Around the Problems Restaurant Operators Need to Solve
Protect the guest experience during the shift: When demand rises, or a queue exceeds a defined threshold, ACTIONiQ alerts the appropriate team through configurable notifications in the DTiQ 360iQ platform or via email, SMS, or the mobile app, so the restaurant can assess the situation and respond before delays affect more guests.
Improve execution across every location: Scheduled AI-assisted reviews help multi-location leaders monitor dining room cleanliness, staffing coverage, and selected visual policy exceptions more consistently across locations and dayparts without relying only on routine manual spot checks.
Find the source of service delays: ACTIONiQ measures customer flow, entry count, queue conditions, wait time, and service timing. Operators can compare locations and dayparts, identify where service slows, and make better-informed staffing, coaching, and process decisions.
Investigate and verify with confidence: Because ACTIONiQ integrates with VIDEOiQ, operators retain fast access to live and recorded video for customer complaints, incidents, liability claims, and remote site visibility while adding AI-powered operational awareness on top of existing camera infrastructure.
A Clear Path from VIDEOiQ to Operational Intelligence: For new customers, ACTIONiQ is available as a standalone solution that combines video visibility, AI-powered detection, configurable alerts, and operational measurement. For existing VIDEOiQ customers, it provides an upgrade path from video review and investigation to real-time awareness of service and execution conditions.
AI That Keeps Restaurant Teams in Control: ACTIONiQ is designed to support restaurant teams, not replace managerial judgment. The solution detects, flags, alerts, measures, and analyzes defined operating conditions, while managers decide what action to take based on brand standards, staffing realities, and local context.
ACTIONiQ will be generally available on October 1, 2026. Restaurant and QSR operators can visit dtiq.com/actioniq to learn more about how this AI video solution supports service execution, staffing decisions, and operational visibility across locations.
About DTiQ
DTiQ provides intelligent video and operational intelligence solutions for multi-unit restaurants, retailers, and convenience stores. Built on more than 25 years of industry experience, DTiQ brings together video, point-of-sale, and operational data, AI-powered detection, exception management, and expert review to help operators reduce loss, improve execution, and respond faster. DTiQ serves more than 32,000 locations and 2,600 clients worldwide.
Media Contact
Vanessa Martins, DTiQ, 1 7023440287, [email protected], www.dtiq.com
SOURCE DTiQ
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