Eden Health Launches Telehealth Program Across Five States

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Eden Health has launched a telehealth program in partnership with Health Recovery Solutions to provide 24/7 monitoring and support to high-risk patients.

Through the use of telehealth, we will be able to deliver a wide range of diagnostic, therapeutic, and care management services as well as services to support family caregivers...

Eden Health has partnered with Health Recovery Solutions (HRS), a nationwide telehealth provider, to bring telehealth and remote patient monitoring services to high-risk patients at ten home health and hospice branches across five states: Washington, Idaho, Nevada, California, and Arizona.

Since August 2019, Eden Health has offered 24/7 patient monitoring and targeted support to COPD and CHF patients with an increased risk of rehospitalization and to patients who would benefit from daily monitoring and clinical support. In addition, telehealth services leveraging video conferencing and medication tracking are available to hospice patients in rural communities, creating an additional touchpoint between clinician and patient.

“The care of our patients with frailty, chronic diseases, or significant disabilities who live in our communities continues to be a major challenge for both us as a home health agency, as well as our large health systems and our patients' family caregivers,” said Jamie Brown, VP of Home Services at Eden Health. “Through the use of telehealth, we will be able to deliver a wide range of diagnostic, therapeutic, and care management services as well as services to support family caregivers, such as communication tools with clinicians – services that otherwise would be delivered in a healthcare setting or through in-person home visits.”

Eden Health, in tandem with their home health and hospice telehealth programs, has also established a private pay program to extend care to patients outside of home care, assisting in the continued care and disease management.

To engage patients in their care, Eden utilizes the HRS platform, which provides patients with medication reminders, educational videos and quizzes, daily symptom surveys, and seven Bluetooth peripheral devices to record daily vitals. To provide caregivers with peace of mind and ensure patients are receiving care when they need it most, all patient data is uploaded in real-time to the clinician’s dashboard. This allows clinicians to monitor patients continuously, communicate with patients, and stage clinical interventions via text messaging, phone, and video conferencing platforms.

Kristina Wood, Divisional Manager of Clinical Operations at Eden Health, commented on the additional patient support telehealth provides: “telehealth allows us to identify changes in a patients’ condition early so that we can provide prompt interventions that keep the patient where they want to be. It also enables the opportunity for our clinicians to connect face-to-face with a patient and/or their caregiver at a moment’s notice, supporting them and reducing their anxiety.”

Patients have several avenues by which to enroll in Eden Health’s telehealth program. Eligible patients are referred by the hospital, skilled nursing facility, or primary care physician upon referral to Eden’s Home Health agency. Additionally, Eden’s home care team will enroll high-risk patients following clinical evaluation.

Eden’s telehealth program is a patient-centered approach aimed at reducing rehospitalizations through improved communication, patient education, and disease self-management. Each patient enrolled in the telehealth program receives a care plan specific to their needs and condition(s), as well as around the clock monitoring and support from an RN-led triage team and visiting home health clinical team.

Travis Tomulty, Regional Care Transitions and Telehealth Manager at Eden Health, added, “Telehealth is a pivotal way to deliver innovative healthcare, simultaneously providing both clinical care and self-management of chronic diseases while promoting and supporting a patient’s maximum independence and ability to live safely at home.”

“We are thrilled to partner with Eden Health in their mission to take both patient care and telehealth to the next level,” said Jarrett Bauer, CEO of Health Recovery Solutions. “HRS is committed to increasing access to care for underserved regions and is excited to work with Eden as they provide countless patients and families with exceptional care in the comfort of their home.”

About Eden Health
Eden Health is a division of EmpRes Healthcare, a 100% Employee Owned family of companies providing management and consulting services to rehabilitation and post-acute care centers, assisted and independent living communities and Home Health, Hospice and Home Care agencies throughout Arizona, California, Idaho, Montana, Nevada, Oregon, South Dakota, Washington and Wyoming.

About Health Recovery Solutions
Health Recovery Solutions (HRS) supplies leading health systems with the most advanced remote monitoring platform and technology-enabled management services focused on changing patient behavior to reduce readmissions and improve clinical outcomes. HRS' disease-specific telehealth solutions are customized with educational videos, care plans, and medication reminders while also integrated with Bluetooth peripherals to engage patients. For clinicians, HRS' software allows for the management of high-risk patients and provides seamless communication with them through video chat, wound imaging, and text messaging. For family members and caregivers, HRS' software gives them the ability to be fully involved in their family member's care and well-being. To learn more about Health Recovery Solutions, visit https://www.healthrecoverysolutions.com/ or call (347) 699-6477.

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Tess Meehan
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