I’ve dedicated my entire career to improving the way businesses engage with their people and their customers, so I’m thrilled to be honored by ICMI as someone who’s moving the industry forward.
CARMEL, Ind. and SANTA MONICA, Calif. (PRWEB) August 21, 2019
Today, Edify Labs (edify.cx), the customer experience industry’s newest competitor, announced that co-founder and CEO Cameron Weeks has been included on The International Customer Management Institute (ICMI)’s second annual Customer Experience Movers & Shakers List in the “Technology Leaders” category. ICMI, the authority on contact center excellence, created this list to honor the top innovators and leaders in the customer experience and contact center space.
“I’ve dedicated my entire career to improving the way businesses engage with their people and their customers, so I’m thrilled to be honored by ICMI as someone who’s moving the industry forward,” said Cameron Weeks, Edify co-founder and CEO. “This recognition comes at an exciting time, as we’ve recently announced the general availability of our new Edify Huddle platform, which we built specifically to fill an innovation hole that’s been left by the large legacy technology providers in the contact center/customer experience market. This year promises to be the most rewarding one yet as our platform gets put to use, helping brands everywhere redefine their communications and their CX.”
Movers & Shakers were nominated by peers and colleagues. Nominees were then evaluated by the ICMI content team based on a list of criteria. All leaders will be recognized and at the ICMI Contact Center Connections Movers & Shakers Celebration, taking place in Chicago October 29, 2019.
About the Edify Huddle Platform
Edify Huddle redefines the way businesses manage customer interactions and cross-team collaboration by innately unifying all internal and external business communications. The platform is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. With this frictionless transfer capability, agents have the ultimate flexibility to interact with customers, one another, and other internal subject matter experts to resolve customer inquiries quickly and seamlessly.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.